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    Listing Thumbnail

    Extended Softphone for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Extended Softphone for Amazon Connect provide agents with a unified view of their contacts and interactions, streamlining their experience and empowering them with the data they need to personalize their customer interactions.
    Request private offer
    Listing Thumbnail

    Extended Softphone for Amazon Connect

     Info
    Sold by: TTEC Digital (formerly VoiceFoundry) 
    Request private offer

    Overview

    Extended Softphone is a web application that builds upon Amazon Connect’s native Contact Control Panel (CCP). Agents receive a unified view of their contacts and interactions with features like a customizable Screen Pop, contact attributes display, phone directory, customizable caller ID for outbound dialing, agent transfer capabilities, queue metrics insight, and call history data. Adding the Extended Softphone to Amazon Connect’s out-of-the-box Contact Control Panel (CCP) improves your agent experience by providing supplementary features, enhancing capabilities, and adding customization options for a more unified system.

    Key features

    • Screen pop
    • Collapsible menu panel
    • Call details configurable to info you want to display
    • Phone directory with click-to-call functionality
    • Customizable outbound caller ID
    • Contact attribute display
    • Agent transfer
    • Queue metrics
    • Queue transfer
    • Call history data
    • Call recording

    Highlights

    • Improve agent experience with a unified system.
    • Improve Agent Visibility: Collapsible menu displays Amazon Connect CCP and Extended Softphone information, giving agents more visibility into call and contact data
    • Increase Agent Efficiency: Click-to-transfer options and embedded screen pop provides a unified view and reduces clicking.

    Details

    Sold by
    TTEC Digital (formerly VoiceFoundry) 
    Categories
    Contact Center 
    Implementation 
    Collaboration & Productivity 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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