Sold by: SmartKumo LLC
Transform your customer support with a custom Generative AI-powered chatbot. SmartKumo deploys a secure, RAG-based (Retrieval-Augmented Generation) FAQ solution on your AWS infrastructure, enabling instant, accurate responses to customer inquiries using your own proprietary data.
Overview
Is your support team overwhelmed by repetitive questions? SmartKumo’s Custom GenAI FAQ Bot Deploymentprovides a high-performance, scalable solution that leverages the power of Amazon Bedrock and Amazon Kendra (or Pinecone/OpenSearch) to deliver human-like interactions. Unlike traditional rule-based bots, our solution understands context and nuance. We don't just "install" software; we architect a solution tailored to your specific business data. Key Deliverables: • Knowledge Base Integration: We connect the bot to your existing documentation (PDFs, Wikis, or Websites). • Custom Prompt Engineering: Tailoring the bot’s tone and persona to match your brand. • Secure Infrastructure: Deployment within your AWS VPC to ensure data privacy and compliance. • Handover & Documentation: A complete walkthrough for your team on how to update the knowledge base. Service Tiers & Pricing • Standard Deployment ($4,500 - Flat Fee): o Configuration of 1 Data Source. o Standard Web-UI Integration. o 3 weeks delivery time. • Enterprise Deployment (Contact for Private Offer): o Multi-source data integration (S3, Salesforce, SharePoint). o API-first architecture for mobile app integration. o Custom guardrails for sensitive topics. Pre-Requisites • An active AWS Account. • Permission to enable Amazon Bedrock models (Claude 3.5/Titan). • Access to the documentation/FAQs intended for the bot's knowledge base.
Highlights
- Accelerate Support with Generative AI: Deploy a high-performance FAQ solution using Amazon Bedrock that understands natural language, reducing support tickets by providing instant, human-like answers based on your unique business data.
- Rapid Deployment & AWS Integration: Benefit from SmartKumo's expert consultancy to go from raw documentation to a live GenAI FAQ Bot in as little as three weeks, with seamless integration into your existing website or mobile application.
- Secure RAG-Based Architecture: Ensure data privacy and compliance by hosting your Custom AI Chatbot entirely within your AWS environment, utilizing Retrieval-Augmented Generation (RAG) to eliminate "hallucinations" and maintain accuracy.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Support Contact Information • Support Email: contact@smartkumo.com • Support URL: https://www.smartkumo.com/#contact • Phone Number: (469) 269-0625
Support Description SmartKumo provides comprehensive technical support to ensure your Custom GenAI FAQ Bot operates at peak performance. Our support structure is designed for SMBs who require high reliability and professional expertise. What is included with your purchase: • Deployment Warranty: 30 days of post-launch technical support to fine-tune model responses and resolve any integration bugs. • Rapid Incident Response: Our team monitors support inquiries during standard business hours (8 AM – 6 PM CST), with a guaranteed initial response within 4 hours for critical deployment issues. • Documentation Access: Full access to our custom "Bot Management Guide" to help your team update knowledge base documents independently. Optional Maintenance Agreements: For customers requiring mission-critical uptime, SmartKumo offers extended Managed Service Agreements. These include 24/7 proactive monitoring of your AWS Bedrock/Kendra infrastructure and a 15-minute response time for system-down incidents. Please contact us via the support email above to add an SLA (Service Level Agreement) to your implementation.
Software associated with this service
By Kore.ai
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.