Sold by: HCL SoftwareÂ
Multi-product
The Field Service Management solution provides the critical capabilities utility providers need to ensure their field technicians are operating efficiently and providing the highest level of customer support. Capabilities include work order management, scheduling and dispatch, customer management, asset/inventory tracking, and time/expense logging. All capabilities are available via mobile access, including real-time notifications and alerts.
Overview
The Field Service Management solution provides the critical capabilities utility providers need to ensure their field technicians are operating efficiently and providing the highest level of customer support. Capabilities include work order management, scheduling and dispatch, customer management, asset/inventory tracking, and time/expense logging. All capabilities are available via mobile access, including real-time notifications and alerts.
Key Capabilities:
- Work Order Management: Create, assign, and track work orders from initiation to completion.
- Scheduling and Dispatch: Optimize technician schedules, auto-assign jobs based on skill, location, availability.
- Mobile Access for Technicians: Mobile apps (iOS/Android) for field staff to view tasks, update statuses, collect data.
- Customer Management: View customer history, location, service level agreements (SLAs), and communications.
- Asset and Inventory Tracking: Monitor field equipment, tools, and parts used per job.
- Time & Expense Logging: Allow techs to log hours, travel time, and material costs in the field.
- Reporting and Dashboards: Track KPIs like first-time fix rate, technician utilization, job completion time.
- Notifications & Alerts: Real-time updates for customers, technicians, and back office via SMS, email, or push notifications.
The Field Service Management on AWS Marketplace is only available via a private offer. To discuss how we can provide a private offer tailored to your organization's specific needs or to schedule a demo, please reach out to us at Digital_ExpCloud_AWS_Sales@hcl.com .
Use cases
Connected Field Work
Complex workflow customization and offline ready: Tailor the workflows for your field operations workers to your specific needs while remaining in compliance with regulatory demands and operational nuance. Offline capabilities ensure uninterrupted task management, data capture and digital forms, even without connectivity in remote or hazardous environments.
Transformations for Reinvention and Innovation
Scalable for expanding demands: As you digitize more assets, introduce smart meters, or expand into renewables, you need a Field Service Management solution that can easily and cost-effectively evolve. We provide for scalable development, enabling you to quickly expand capabilities-whether it’s predictive maintenance, drone inspection workflows, or customer outage notifications
Integration and Workflow Automations
Smooth integration with existing systems: We know you rely on legacy systems (e.g., SCADA, GIS, AMI) alongside modern tools. Our solution’s strong native integration capabilities (APIs, connectors, middleware) allow seamless data exchange-eliminating silos and enabling real-time coordination between the field and control centers.
Details
Sold by
Deployed on AWS
2 of 3 products deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Products included
Deployed on AWS
HCL Volt MX is an industry-leading multiexperience low-code platform that empowers everyone in your organization to build engaging experiences across all digital touchpoints.
Deployed on AWS
In today's digital+ economy, the experiences your brand offers can make or break your business. HCL's Total Experience is a holistic approach that considers every touchpoint an organization has with its customers and employees, ensuring every interaction is intelligent, connected, immersive and personalized.
The Field Service Management Services provide the critical capabilities utility providers need to ensure their field technicians are operating efficiently and providing the highest level of customer support. Capabilities include work order management, scheduling and dispatch, customer management, asset/inventory tracking, and time/expense logging. All capabilities are available via mobile access, including real-time notifications and alerts.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
HCLSoftware Lab Services will assist in customizing and integrating the accelerator application and SaaS solution into your environment.
Legal
Content disclaimer
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