Sold by: TEKsystems Global Services
Multi-product
Transform referral management with Amazon Connect implementation that prevents referral leakage. Automated in-network routing and EHR integration maximize patient retention.
Overview
Healthcare networks lose millions annually when referrals leak to out-of-network providers, creating revenue loss and care fragmentation. TEKsystems Global Services (TGS) implements Amazon Connect with specialized healthcare workflows that automate referral routing, integrate directly with EHR systems, and ensure patients stay within your network through intelligent scheduling automation.
What’s Included
- Healthcare-optimized Amazon Connect configuration with specialized contact flows and queue management
- Direct integration with Epic, Cerner, and Athenahealth for real-time scheduling and patient data access
- Automated referral routing engine with in-network provider validation and availability matching
- HIPAA-compliant security architecture with end-to-end encryption and comprehensive audit logging
- Referral analytics dashboard tracking completion rates, leakage patterns, and network utilization
- Agent training materials, operational runbooks, and 30-day hypercare support
Key Benefits for Healthcare Providers
- Prevent referral leakage that costs healthcare organizations millions annually through intelligent routing that prioritizes in-network specialists based on insurance coverage and clinical requirements.
- Enable care coordinators to typically process referrals 50% faster through unified agent workspaces that eliminate manual system navigation and automate appointment scheduling.
- Improve referral completion rates by scheduling specialist appointments during initial patient conversations, reducing dropout and ensuring continuity of care.
- Maintain HIPAA compliance through built-in security controls, encrypted data handling, and automated audit trails for all patient interactions.
Why TEKsystems Global Services
As an AWS Premier Tier Services Partner with Healthcare Competency and Amazon Connect Service Delivery designation, TGS brings proven expertise in healthcare system integration and referral workflow optimization. With a 98% customer retention rate and successful implementations for leading healthcare providers, TGS understands the complexities of preventing referral leakage while maintaining compliance. Our certified consultants combine deep healthcare domain knowledge with AWS technical excellence to deliver measurable revenue retention results.
Contact us to discover how Amazon Connect healthcare automation transforms your referral management and protects network revenue.
Use cases
Omnichannel Customer Support
Extend Amazon Connect beyond voice to support SMS, web chat, and patient portals through a single, healthcare-optimized agent workspace. Care coordinators see EHR data, in-network options, and scheduling controls in one view, so they can resolve referral questions and book specialist appointments in real time, regardless of channel.
Call Center Analytics
Use Amazon Connect’s native Contact Lens, our secure data foundation and custom referral dashboards to track leakage hotspots, completion rates and network utilization across all queues and sites. Operational leaders can drill into patterns by provider, service line or channel, then adjust routing logic, staffing and scripts to close revenue gaps and improve continuity of care.
Details
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote.
Integration guide
- Discovery: Analyze current referral workflows, identify leakage points, and map EHR integration requirements
- Configuration: Deploy Amazon Connect with healthcare-specific contact flows and agent workspace customization with a compliant data foundation.
- Integration: Connect scheduling systems and EHR platforms using secure APIs and HL7/FHIR protocols
- Automation: Implement referral routing logic with in-network validation and real-time appointment booking
- Optimization: Monitor referral metrics and continuously refine routing algorithms for maximum retention
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