Sold by: commonFont
A complex CX platform implementation or migration doesn’t have to be overwhelming. We handle the end-to-end design, setup, and roll-out of your CX technology.
Overview
We deliver an end-to-end implementation or migration of your Experience Management (XM) platform including comprehensive design, data integration, workflows, intuitive reporting, and training for your team. We ensure your technology will be up and running as quickly as possible and that your team is equipped to listen to customers across all channels and able to act on insights.
Impact:
- Actionable Insights: Get customer feedback present and actionable directly in your key systems, empowering teams to monitor and act quickly.
- Maximize Investment: Strategic program design aligned with business objectives and best practices means your platform drives customer loyalty, retention, and operational efficiency by building on your existing data and technology infrastructure.
- Seamless Execution: Our co-innovation approach ensures meticulous project management, expert technical design, and tailored training, empowering your teams to deliver exceptional Customer Experiences.
What’s Included
- Program Design: Recommendations and documentation for program alignment with business objectives and platform functionality.
- Platform Setup: Survey URL, SSO, and email domain for your brand.
- Program & Project Management: Cadenced reporting, proactive planning, design, and execution of your project.
- Technical Design & Architecture: Visualizations and documentation of platform configuration, data architecture, integrations, collection, storage, and analysis.
- Email/SMS/Digital Channels Implementation: Survey and messages build, reporting/dashboards, historical data migration, translations, data import/export, end-to-end testing and UAT, launch, post-launch monitoring.
- End-User Training: Delivery of training and resources (e.g., documents, videos, webinars, FAQs) focused on dashboards and ticketing for front-line teams.
- Admin Training: Delivery of training for client admins on data ingestion, survey/email/dashboard build, and user management.
Timeline: 3-6 months depending on requirements.
Highlights
- For 12+ years, commonFont has helped the world’s most strategic and innovative enterprises realize measurable business value by integrating technology and human creativity. We are client-first and create durable, multi-year partnerships by delivering an exceptional service experience.
- We are an end-to-end services partner providing strategic consulting, multi-platform solution design, technical implementation, AI-powered solutions, and managed services to enhance and expand solution adoption and impact.
- 84% of our clients are Fortune 500 or Top 50 Private Companies.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Contact us at sales@commonfont.com
Software associated with this service
Qualtrics
By Qualtrics LLC
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.