Sold by: Qualtrics LLC
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.
Sold by: Qualtrics LLC
Overview
Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business-customer, employee, product and brand. Over 13,500 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)-the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit www.qualtrics.com .
Our product suite helps businesses optimize and exceed expectations:
- Customer Experience (CX): Decrease churn, increase customer lifetime value, and reduce cost to serve.
- Employee Experience (EX): Attract and retain talent, increase engagement, and improve productivity.
- XM Discover: XM Discover (formerly Clarabridge) is the industry-leading solution for customer-experience-based text analytics. Discover's NLU-backed text analytics provides organizations greater insight into customers' top complaints, sentiment, effort, and emotion.
For custom pricing, EULA, professional services, or a private contract, buyers must contact jmann@qualtrics.com .
Highlights
- XiD: With XiD, you can continuously update profiles with experience, operational, and behavioral data across touch points, channels, and time to truly understand preferences and experiences at the individual and aggregate level.
- Experience Journeys: Pinpoint hotspots and key drivers at critical moments in the journey, in aggregate and in each segment or cohort.
- Services: Our Qualtrics customer success and services teams, along with the industry's largest partner ecosystem, are dedicated to bringing you technology and thought leadership together into program roadmaps and service offerings designed for you
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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/36 months |
|---|---|---|
Qualtrics | Qualtrics ExperienceID for XM | $1,000,000.00 |
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All Order Forms are non-cancellable and fees non-refundable.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
Qualtrics is committed to your success. Please visit our website or contact us at aws-mp-sales@qualtrics.com with any questions. Please visit https://www.qualtrics.com/ or contact aws-mp-sales@qualtrics.com for more information.
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Continuous Experience Profiling
Continuously update profiles with experience, operational, and behavioral data across touch points, channels, and time to truly understand preferences and experiences at the individual and aggregate level
Experience Journey Mapping
Pinpoint hotspots and key drivers at critical moments in the journey, in aggregate and in each segment or cohort
Customer Success and Services
Dedicated customer success and services teams, along with the industry's largest partner ecosystem, to bring technology and thought leadership together into program roadmaps and service offerings
Natural Language Understanding-backed Text Analytics
Provides organizations greater insight into customers' top complaints, sentiment, effort, and emotion
Experience Management Platform
A system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about
Conversational Channels
Provide support over messaging, live chat, social, email, or voice channels to meet customers where they are.
Unified Agent Workspace
Manage and respond to customers from one unified workspace, with complete customer context including 1,200+ pre-built integrations.
Automation and Intelligence
Utilize built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity.
Platform Integration
Integrate with the rest of your tech stack, providing a complete view of your customer with built-in analytics and automations.
Powered by AWS
Leverage the power and scalability of the AWS platform to deliver reliable and secure customer service solutions.
Intelligent Routing
Analyzes incoming customer issues and instantly assigns them to the right agents based on skill and load, ensuring efficient team bandwidth management
AI-powered Automations
Streamlines workflows by automating redundant work and actions performed on tickets, ensuring no tickets slip through the cracks
Generative AI Assistance
Offers agents guided assistance, productivity boosts, and streamlined collaboration to deliver faster and more personalized support
Proactive AI-driven Insights
Surfaces potential issues and optimizes support operations with proactive AI-driven insights, enabling data-backed decisions to reduce TCO
Scalable Knowledge Base
Automates self-service with a scalable knowledge base and custom widgets to help customers find answers faster, deflecting FAQs and optimizing agent workload
Validated by AWS Marketplace
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Customer reviews
Peeyush B.
Self service VOC platform
Reviewed on Dec 17, 2024
Review provided by G2
What do you like best about the product?
Self service, easy to use, powerful reports
What do you dislike about the product?
Some solutions can only be done using API instead directly
What problems is the product solving and how is that benefiting you?
Large volume of data and generation of alerts
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Alessio B.
Powerful and continuosly evolving
Reviewed on Dec 11, 2024
Review provided by G2
What do you like best about the product?
Dashboards are powerful sistems to connect the company with our customer key areas.
What do you dislike about the product?
The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage.
What problems is the product solving and how is that benefiting you?
Workflow can be powerful but should be easier to connect with Genesys.
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions
Shantel J.
Extremely disappointing, not helpful, waste of money, refuse to refund
Reviewed on Nov 17, 2024
Review provided by G2
What do you like best about the product?
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked.
What do you dislike about the product?
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted.
What problems is the product solving and how is that benefiting you?
We were trying to do a dog breed health survey.
George P.
Exceptional Customer Support
Reviewed on Nov 15, 2024
Review provided by G2
What do you like best about the product?
The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue.
What do you dislike about the product?
They were not able to resolve my issue in a timely manner.
What problems is the product solving and how is that benefiting you?
No one at my instition is able to access their Qualtrics account.
Hospital & Health Care
Great survey platform
Reviewed on Nov 08, 2024
Review provided by G2
What do you like best about the product?
The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions
What do you dislike about the product?
I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters.
What problems is the product solving and how is that benefiting you?
The qualtrics support team is always ready to help and does their best to dig into the root of any issues that come up. Overall the platform is a huge value add in collecting and visualizing customer feedback.