Sold by: Qualtrics LLCÂ
Deployed on AWS
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.
Overview
Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business-customer, employee, product and brand. Over 13,500 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)-the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit <www.qualtrics.com >.
Our product suite helps businesses optimize and exceed expectations:
- Customer Experience (CX): Decrease churn, increase customer lifetime value, and reduce cost to serve.
- Employee Experience (EX): Attract and retain talent, increase engagement, and improve productivity.
- XM Discover: XM Discover (formerly Clarabridge) is the industry-leading solution for customer-experience-based text analytics. Discover's NLU-backed text analytics provides organizations greater insight into customers' top complaints, sentiment, effort, and emotion.
For custom pricing, EULA, professional services, or a private contract, buyers must contact jmann@qualtrics.com .
Highlights
- XiD: With XiD, you can continuously update profiles with experience, operational, and behavioral data across touch points, channels, and time to truly understand preferences and experiences at the individual and aggregate level.
- Experience Journeys: Pinpoint hotspots and key drivers at critical moments in the journey, in aggregate and in each segment or cohort.
- Services: Our Qualtrics customer success and services teams, along with the industry's largest partner ecosystem, are dedicated to bringing you technology and thought leadership together into program roadmaps and service offerings designed for you
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Qualtrics | Qualtrics ExperienceID for XM | $1,000,000.00 |
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All Order Forms are non-cancellable and fees non-refundable.
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Delivery details
Software as a Service (SaaS)
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Resources
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Support
Vendor support
Qualtrics is committed to your success. Please visit our website or contact us at aws-mp-sales@qualtrics.com with any questions. Please visit https://www.qualtrics.com/ or contact aws-mp-sales@qualtrics.com for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Qualtrics LLC
By Khoros- Digital 1st Engagement Platform
By Alida
Top
100
In Natural Language Processing, Analytic Platforms
Top
25
In eCommerce, Contact Center
Top
50
In Human Resources
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Data Collection and Profiling
Advanced individual and aggregate data collection system that continuously updates user profiles with experience, operational, and behavioral data across multiple touchpoints
Natural Language Processing
NLU-backed text analytics solution for analyzing customer feedback, sentiment, emotions, and identifying top customer complaints
Experience Journey Mapping
Capability to identify critical journey hotspots, key drivers, and analyze experiences across different segments and cohorts
Multi-Experience Management
Comprehensive platform for managing four core business experiences: customer, employee, product, and brand experiences
Cross-Channel Data Integration
System that enables tracking and understanding of user preferences and experiences across different channels and time periods
Omni-Channel Communication
Supports over 30 digital communication channels including voice, chat, messaging, social media, email, SMS, and third-party platforms
AI-Powered Engagement
Leverages patented AI, governance, orchestration, and automation tools for digital customer interactions
Community Management
Provides advanced tools for designing, managing, and integrating brand-owned digital communities with enterprise ecosystems
Contact Center Integration
Offers unified desktop experience blending voice, synchronous chat, and asynchronous messaging with pre-built workflows
Social Media Governance
Includes robust compliance and reporting tools with single sign-on capabilities for comprehensive social media management
Audience Management
Secure end-to-end platform for recruiting, profiling, segmenting, and incentivizing verified respondents
Research Methodology
Mixed-method research tools supporting both quantitative and qualitative feedback collection
Video Research Capabilities
In-depth video interview and focus group tools with advanced features like transcription, sentiment analysis, and scheduling
AI-Powered Insights
Automated analytics generation with visualization, reporting, and data hierarchy controls for strategic decision-making
Integration Framework
Single platform designed for seamless integration with robust privacy and governance controls
Standard contract
No
No
Customer reviews
0 ratings
0 AWS reviews
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719 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
BLAGHUL R.
My Qualtrics Customer Experience.
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy.
What do you dislike about the product?
What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it.
What problems is the product solving and how is that benefiting you?
The problem like collecting massive amount of data from various platform and Qualtrics helps in collecting all these data in real time. Data can be hard to understand but AI of this product makes it easy.
Rajeev R.
Good experience
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
This is a quick and DYI platform where we can create surveys and anlyse data in real time
What do you dislike about the product?
This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task
What problems is the product solving and how is that benefiting you?
This is a quick tool to do the research so whenever needed we can implement the survey and deploy in a short notice
Pedro Alejandro B.
Easy to handle
Reviewed on Jun 18, 2025
Review provided by G2
What do you like best about the product?
The visualizations are clean, engaging and there are a lot of chart type to pick from
What do you dislike about the product?
When you have too many widgets in the same page the performance of the platform is very affected
What problems is the product solving and how is that benefiting you?
This software allows to summarize all the surveys collected, filtering in a very dynamic enviroment and it helps to make decision based on analytics
Tina C.
Survey says!!!!!
Reviewed on May 29, 2025
Review provided by G2
What do you like best about the product?
I like the fact they have a various amount of different surveys to let people have there chance at being heard .
What do you dislike about the product?
I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be
What problems is the product solving and how is that benefiting you?
They are not very detail in what they do or how they do it
Alvaro P.
The Experience Tool for Excellence
Reviewed on Mar 26, 2025
Review provided by G2
What do you like best about the product?
All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house
What do you dislike about the product?
Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...)
What problems is the product solving and how is that benefiting you?
It's the enabler for my team to bridge the gap between customer needs and business strategy