Freshdesk
Freshworks Inc.External reviews
3,408 reviews
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Review on Freshchat.
What do you like best about the product?
Always helps in quick export of reports.
What do you dislike about the product?
Sometimes lags but otherwise it's good to
What problems is the product solving and how is that benefiting you?
Solves SLA issues and manual tracking.
Review for freshdesk
What do you like best about the product?
we can easily use this tool for email, chat, calling, etc.
if there is any issue in our product then we can easily create a ticket and raise the issue.
we can do reply in this ticket. in ticket we can set type, status, priority, etc.
we can easily search the ticket. we can integrate the third party tool.
this is cloud bases so we can easily access it from browser.
our team daily bases use this tool.
if there is any issue in our product then we can easily create a ticket and raise the issue.
we can do reply in this ticket. in ticket we can set type, status, priority, etc.
we can easily search the ticket. we can integrate the third party tool.
this is cloud bases so we can easily access it from browser.
our team daily bases use this tool.
What do you dislike about the product?
if we want more feature then we have to buy plans which is affect on our cost.
What problems is the product solving and how is that benefiting you?
Freshdesk have multi support like email, chat, calling so all options are in the one place so we dont need to use multiple tools and due to this we can save our time, easily manage our work and this tool is provide ticket feature so we can easily create a ticket and track it.
My Honest take about Freshdesk App
What do you like best about the product?
The freshdesk app is lifesaver for staying on top of tickets while i'm out and about. Those real-time pings and super simple dashboard let me handle emails, chats and eveything else without missing a beat, keeping my team humming even on the road.
What do you dislike about the product?
The mobile side skimps on desktop bells like fancy reports and full tweaks, plus those random white screens and sync glitch during busy times hits hard when things get slammed.
What problems is the product solving and how is that benefiting you?
It speeds up ticket fixes with AI-Powered automation for routing, resolving issues, cutting agent workload. plus, It empowers customers with self-service knowledge bases and portals to fix problems.
Simplifying Customer Support Management
What do you like best about the product?
What I like best about Freshdesk is its simplicity and automation. It centralizes all customer queries in one place and allows me to set up workflows that save time. The intuitive UI makes it easy for new agents to onboard quickly, while reporting tools help track team performance.
What do you dislike about the product?
What I dislike about Freshdesk is that some of the advanced reporting and customization options are only available on higher-tier plans, and the mobile app feels limited compared to the web version. However, for day-to-day customer support, it's still a very effective and user-friendly tool.
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of scatterd customer communication. It benefits me by centralizing all queries, automating routine tasks, and helping me deliver faster, more consistent support.
Freddy AI
What do you like best about the product?
It is easy to use and has a lot of tools.
What do you dislike about the product?
Nothing. Love it all! I use it for work all the time and I use almost every feature.
What problems is the product solving and how is that benefiting you?
We do not have any current problems, so none.
An Effective Helpdesk solution for growing teams
What do you like best about the product?
What I like best about Freshdesk is how easy it is to use and get started with. The interface is clean, the setup was quick, and it integrates well with the tools we already use. Features like automation and ticket tracking save time, and their customer support has been reliable whenever we needed help.
What do you dislike about the product?
Some advanced features are only available in higher pricing plans , which can feel limiting for smaller teams, Reporting could also be more customizable and managing large volumes of tickets sometimes requires extra effort.
What problems is the product solving and how is that benefiting you?
Freshdesk centralizes all customer queries, making it easier to track, respond and resolve issues quickly, this improves our team's efficiency and enhances customer satisfaction.
Simple and effective customer support tool.
What do you like best about the product?
The interface is very user friendly, and managing tickets is straightforward. Automations and canned responses save a lot of time, and team collaboration features make handling customer issues easier.
What do you dislike about the product?
Reporting could be more detailed, and some customization option feel limited. At times, the system can lag when dealing with a large number of tickets.
What problems is the product solving and how is that benefiting you?
It centralizes all customer queries in one place, so nothing gets missed. This makes it easier to track conversations, respond faster and provide better customer service overall.
Great customer support platform.
What do you like best about the product?
The interface is very easy to use and not required much training.
What do you dislike about the product?
Sometimes the system lagging, when large number of tickets handling.
What problems is the product solving and how is that benefiting you?
Freshdesk help us to Organize customer queries, automate task and improve response time, which leads better customer satisfactions.
Freshdesk keeps our customer support organized, efficient, and responsive.
What do you like best about the product?
What I love most about Freshdesk is how it takes what could be a chaotic support process and makes it feel structured and manageable. I’ve been using it for over two years, and the ticketing system is the heart of it for me. Every request, whether it comes in through email, chat, or phone, gets captured in one place, and that visibility saves me from missing things.
The automation rules and workflows are a huge time-saver. For example, I don’t have to manually assign or prioritize tickets anymore — the system does it based on rules we’ve set up, which keeps the team focused on what matters most. The reporting dashboards are also a big plus because I can track trends, see SLA breaches before they become a problem, and measure team productivity.
In short, Freshdesk doesn’t just help us respond faster; it helps us respond smarter, which is critical in fintech where every client interaction matters.
The automation rules and workflows are a huge time-saver. For example, I don’t have to manually assign or prioritize tickets anymore — the system does it based on rules we’ve set up, which keeps the team focused on what matters most. The reporting dashboards are also a big plus because I can track trends, see SLA breaches before they become a problem, and measure team productivity.
In short, Freshdesk doesn’t just help us respond faster; it helps us respond smarter, which is critical in fintech where every client interaction matters.
What do you dislike about the product?
While Freshdesk is powerful, there are a few things that can be frustrating at times. The interface, although generally intuitive, can feel a bit overwhelming when you’re dealing with high ticket volumes — too many tabs and clicks to get where you need to be.
Another issue I’ve run into is with the mobile app. It’s good for checking updates or quick replies on the go, but it doesn’t feel as robust as the desktop version. There are also moments when integrations with certain third-party tools require extra configuration or don’t sync as smoothly as I’d like.
That said, none of these are dealbreakers. They’re more like small speed bumps in what’s otherwise a really reliable support tool.
Another issue I’ve run into is with the mobile app. It’s good for checking updates or quick replies on the go, but it doesn’t feel as robust as the desktop version. There are also moments when integrations with certain third-party tools require extra configuration or don’t sync as smoothly as I’d like.
That said, none of these are dealbreakers. They’re more like small speed bumps in what’s otherwise a really reliable support tool.
What problems is the product solving and how is that benefiting you?
Freshdesk solves one of the biggest challenges in customer support: staying on top of requests without letting anything slip through the cracks. Before Freshdesk, tracking emails, chats, and calls across different platforms felt disjointed. Now, everything comes into a single system, which means no more missed client requests or late responses.
For me personally, this has reduced stress and improved my productivity. I can focus on resolving issues instead of chasing information. Features like canned responses, Freddy AI suggestions, and automated workflows also cut down repetitive tasks, so I spend less time typing the same replies and more time handling complex issues.
Ultimately, Freshdesk helps me deliver faster, more consistent, and higher-quality support, which directly impacts customer satisfaction and retention — both critical in fintech.
For me personally, this has reduced stress and improved my productivity. I can focus on resolving issues instead of chasing information. Features like canned responses, Freddy AI suggestions, and automated workflows also cut down repetitive tasks, so I spend less time typing the same replies and more time handling complex issues.
Ultimately, Freshdesk helps me deliver faster, more consistent, and higher-quality support, which directly impacts customer satisfaction and retention — both critical in fintech.
Helps to track solutions and resolve tickets in time
What do you like best about the product?
Ease of Use, teams integration, automatic mails to ticket parsing
What do you dislike about the product?
Automatic merge options for similar subject, better visibility of whole ticket, maybe automatic creation of summary
What problems is the product solving and how is that benefiting you?
Neatly organized ticketing and solution platform
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