Sign in
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Qualtrics

Qualtrics LLC | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

537 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Peeyush B.

Self service VOC platform

  • December 17, 2024
  • Review provided by G2

What do you like best about the product?
Self service, easy to use, powerful reports
What do you dislike about the product?
Some solutions can only be done using API instead directly
What problems is the product solving and how is that benefiting you?
Large volume of data and generation of alerts


    Peeyush B.

Self service VOC platform

  • December 17, 2024
  • Review provided by G2

What do you like best about the product?
Self service, easy to use, powerful reports
What do you dislike about the product?
Some solutions can only be done using API instead directly
What problems is the product solving and how is that benefiting you?
Large volume of data and generation of alerts


    Alessio B.

Powerful and continuosly evolving

  • December 11, 2024
  • Review verified by G2

What do you like best about the product?
Dashboards are powerful sistems to connect the company with our customer key areas.
What do you dislike about the product?
The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage.
What problems is the product solving and how is that benefiting you?
Workflow can be powerful but should be easier to connect with Genesys.
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions


    Alessio B.

Powerful and continuosly evolving

  • December 11, 2024
  • Review verified by G2

What do you like best about the product?
Dashboards are powerful sistems to connect the company with our customer key areas.
What do you dislike about the product?
The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage.
What problems is the product solving and how is that benefiting you?
Workflow can be powerful but should be easier to connect with Genesys.
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions


    Shantel J.

Extremely disappointing, not helpful, waste of money, refuse to refund

  • November 17, 2024
  • Review provided by G2

What do you like best about the product?
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked.
What do you dislike about the product?
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted.
What problems is the product solving and how is that benefiting you?
We were trying to do a dog breed health survey.


    Shantel J.

Extremely disappointing, not helpful, waste of money, refuse to refund

  • November 17, 2024
  • Review provided by G2

What do you like best about the product?
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked.
What do you dislike about the product?
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted.
What problems is the product solving and how is that benefiting you?
We were trying to do a dog breed health survey.


    George P.

Exceptional Customer Support

  • November 15, 2024
  • Review verified by G2

What do you like best about the product?
The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue.
What do you dislike about the product?
They were not able to resolve my issue in a timely manner.
What problems is the product solving and how is that benefiting you?
No one at my instition is able to access their Qualtrics account.


    George P.

Exceptional Customer Support

  • November 15, 2024
  • Review verified by G2

What do you like best about the product?
The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue.
What do you dislike about the product?
They were not able to resolve my issue in a timely manner.
What problems is the product solving and how is that benefiting you?
No one at my instition is able to access their Qualtrics account.


    Hospital & Health Care

Great survey platform

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions
What do you dislike about the product?
I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters.
What problems is the product solving and how is that benefiting you?
The qualtrics support team is always ready to help and does their best to dig into the root of any issues that come up. Overall the platform is a huge value add in collecting and visualizing customer feedback.


    Hospital & Health Care

Great survey platform

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions
What do you dislike about the product?
I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters.
What problems is the product solving and how is that benefiting you?
The qualtrics support team is always ready to help and does their best to dig into the root of any issues that come up. Overall the platform is a huge value add in collecting and visualizing customer feedback.