Qualtrics
Qualtrics LLCReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
731 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Survey Creation and Analysis
What do you like best about the product?
This tool is extremely useful for creating and distributing surveys, as well as for managing templates whenever necessary. It also makes analyzing survey reports much easier.
What do you dislike about the product?
We didn't receive much beyond the support we specifically requested.
What problems is the product solving and how is that benefiting you?
The platform addresses both customer and employee satisfaction by providing responses based on specific questions. This approach helps ensure that feedback is relevant and tailored to the needs of each group.
Qualtrics Customer Experience
What do you like best about the product?
Qualtrics allows my business to gain key insights into the whole Customer experience from start to finish. in this way we can improve on customer satisfaction and retention. The data gained from Qualtrics helps us to make improvements to our customer service procedures.
What do you dislike about the product?
The only thing I find frustrating with Qualtrics is that sometimes the downloaded raw data excel files is not in the right structure to find what i am looking for. It takes alot of data scrubbing to get what I need.
What problems is the product solving and how is that benefiting you?
Qualtrics is solving our Customer Experience problem so that we can have feedback for what our guests are saying and address those issues.
Powerful Insights and Flexibility for Customer Experience
What do you like best about the product?
The biggest strength of Qualtrics Customer Experience is how well it combines structured survey data with unstructured customer feedback at scale. The text analytics capabilities, especially Text iQ, make it possible to turn open-ended responses into meaningful insights rather than just anecdotal quotes.
I also like the flexibility of the platform. It supports complex survey designs, multiple data sources, and customizable dashboards that can be tailored to different stakeholders. Once set up properly, it becomes a strong system for ongoing Voice of Customer programs and trend tracking over time, not just one-off surveys.
I also like the flexibility of the platform. It supports complex survey designs, multiple data sources, and customizable dashboards that can be tailored to different stakeholders. Once set up properly, it becomes a strong system for ongoing Voice of Customer programs and trend tracking over time, not just one-off surveys.
What do you dislike about the product?
The main challenge with Qualtrics Customer Experience is the learning curve. While the platform is very powerful, it takes time and experience to use advanced features like Text iQ, Stats iQ, and complex dashboards effectively. Without clear governance or best practices, it is easy to create noisy or inconsistent results.
The interface can also feel overwhelming for new users, with multiple tools and configuration options that are not always intuitive. In addition, performance can slow down when working with very large datasets or highly customized dashboards.
The interface can also feel overwhelming for new users, with multiple tools and configuration options that are not always intuitive. In addition, performance can slow down when working with very large datasets or highly customized dashboards.
What problems is the product solving and how is that benefiting you?
Qualtrics Customer Experience helps us centralize customer feedback and connect it across multiple sources so we can understand both what customers are saying and why. Instead of relying only on high-level metrics, we can analyze open-ended feedback at scale and identify the key drivers behind customer sentiment.
This benefits us by enabling more informed decision-making and prioritization. Teams can move from anecdotal feedback to data-backed insights, track trends over time, and align on specific areas for improvement. As a result, customer feedback becomes more actionable and easier to share across stakeholders.
This benefits us by enabling more informed decision-making and prioritization. Teams can move from anecdotal feedback to data-backed insights, track trends over time, and align on specific areas for improvement. As a result, customer feedback becomes more actionable and easier to share across stakeholders.
Powerful, User-Friendly Platform with Excellent Support
What do you like best about the product?
Qualtrics is a powerful platform for collecting and analyzing customer feedback at scale. It offers robust survey design, advanced analytics, and strong reporting capabilities that help turn feedback into actionable insights. The platform is highly flexible and supports complex use cases for our company. While the interface can feel complex initially, it becomes very effective once users are familiar with its features. Overall, Qualtrics is an excellent solution for organizations focused on data-driven experience management.
Its quite easy to use and even non-experts are able to build new surveys and pages easily in Qualtrics. They also have a great customer support who quickly helps us find solutions to our problems if we are stuck with any use case.
Its quite easy to use and even non-experts are able to build new surveys and pages easily in Qualtrics. They also have a great customer support who quickly helps us find solutions to our problems if we are stuck with any use case.
What do you dislike about the product?
It can be an expensive tool. For using its advanced features some training might be needed and specially to integrate it with other tools in your organization.
What problems is the product solving and how is that benefiting you?
We run our NPS surveys via Qualtrics. Best thing is it helps create unique survey links for large database of our customers. We are able to customize their survey journey easily depending on what use cases we have. So its amazing to build a very complex survey easily with Qualtrics.
Powerful Platform for Customer Insights
What do you like best about the product?
The platform makes it easy to capture customer feedback from multiple channels in one place.
The dashboards and reporting tools provide clear, actionable insights for decision-making.
The dashboards and reporting tools provide clear, actionable insights for decision-making.
What do you dislike about the product?
The platform can feel overwhelming at first due to the wide range of features.
The learning curve is steep—new users often need training to get the most out of it.
The learning curve is steep—new users often need training to get the most out of it.
What problems is the product solving and how is that benefiting you?
It helps us collect customer feedback across multiple touchpoints, giving us a unified view of customer sentiment. This allows us to identify pain points quickly and improve the overall experience.
My Qualtrics Customer Experience.
What do you like best about the product?
What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy.
What do you dislike about the product?
What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it.
What problems is the product solving and how is that benefiting you?
The problem like collecting massive amount of data from various platform and Qualtrics helps in collecting all these data in real time. Data can be hard to understand but AI of this product makes it easy.
Good experience
What do you like best about the product?
This is a quick and DYI platform where we can create surveys and anlyse data in real time
What do you dislike about the product?
This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task
What problems is the product solving and how is that benefiting you?
This is a quick tool to do the research so whenever needed we can implement the survey and deploy in a short notice
Easy to handle
What do you like best about the product?
The visualizations are clean, engaging and there are a lot of chart type to pick from
What do you dislike about the product?
When you have too many widgets in the same page the performance of the platform is very affected
What problems is the product solving and how is that benefiting you?
This software allows to summarize all the surveys collected, filtering in a very dynamic enviroment and it helps to make decision based on analytics
Survey says!!!!!
What do you like best about the product?
I like the fact they have a various amount of different surveys to let people have there chance at being heard .
What do you dislike about the product?
I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be
What problems is the product solving and how is that benefiting you?
They are not very detail in what they do or how they do it
The Experience Tool for Excellence
What do you like best about the product?
All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house
What do you dislike about the product?
Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...)
What problems is the product solving and how is that benefiting you?
It's the enabler for my team to bridge the gap between customer needs and business strategy
showing 1 - 10