Qualtrics
Qualtrics LLCReviews from AWS customer
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Powerful Platform for Customer Insights
What do you like best about the product?
The platform makes it easy to capture customer feedback from multiple channels in one place.
The dashboards and reporting tools provide clear, actionable insights for decision-making.
The dashboards and reporting tools provide clear, actionable insights for decision-making.
What do you dislike about the product?
The platform can feel overwhelming at first due to the wide range of features.
The learning curve is steep—new users often need training to get the most out of it.
The learning curve is steep—new users often need training to get the most out of it.
What problems is the product solving and how is that benefiting you?
It helps us collect customer feedback across multiple touchpoints, giving us a unified view of customer sentiment. This allows us to identify pain points quickly and improve the overall experience.
My Qualtrics Customer Experience.
What do you like best about the product?
What I like best about the Qualtrics Customer Experience is its Dashboard which is very easy it use. It can collect data from raw data which can be collected through emails, surveys, SMS, websites, apps and other social media platforms using NLP (Natural Language Processing) in real time. It can easily be integrated with tools like supports tools, CRMs. Customer support is good. Implementation is easy.
What do you dislike about the product?
What I dislike about Qualtrics Customer Experience is its cost which be very costly for some people. Due to its complexity it requires deep and curve learning for using it.
What problems is the product solving and how is that benefiting you?
The problem like collecting massive amount of data from various platform and Qualtrics helps in collecting all these data in real time. Data can be hard to understand but AI of this product makes it easy.
Good experience
What do you like best about the product?
This is a quick and DYI platform where we can create surveys and anlyse data in real time
What do you dislike about the product?
This is not good for customized surveys like multiple pathing, quotas etc. In that case this become a time consuming task
What problems is the product solving and how is that benefiting you?
This is a quick tool to do the research so whenever needed we can implement the survey and deploy in a short notice
Easy to handle
What do you like best about the product?
The visualizations are clean, engaging and there are a lot of chart type to pick from
What do you dislike about the product?
When you have too many widgets in the same page the performance of the platform is very affected
What problems is the product solving and how is that benefiting you?
This software allows to summarize all the surveys collected, filtering in a very dynamic enviroment and it helps to make decision based on analytics
Survey says!!!!!
What do you like best about the product?
I like the fact they have a various amount of different surveys to let people have there chance at being heard .
What do you dislike about the product?
I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be
What problems is the product solving and how is that benefiting you?
They are not very detail in what they do or how they do it
The Experience Tool for Excellence
What do you like best about the product?
All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house
What do you dislike about the product?
Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...)
What problems is the product solving and how is that benefiting you?
It's the enabler for my team to bridge the gap between customer needs and business strategy
Qualtrics Review : Deep diving into the features and performance
What do you like best about the product?
I personally felt using the Qualtrics platform is hassle free and easy to learn by exploring the features of it. I have mostly used the platform to develop the dynamic surveys by using the multiple question types the multiple question types provided in this tool will help the analyst to ask the various kind of questions to the customer to get the absolute experience of the product. The other notable features of the platform includs the powerful dashboard building capabilities with the various widget styles to suite the business needs to understand the customer experience on the products and also consists of features such as textIQ for measuring the sentimental analysis score on the customer review , statsiQ to get the statistical measures on the survey results. Qualtrics platform offers wide integration capabilities with the various SAP and non-SAP systems , different communication channels for the survey distribution. The Analytics and reporting capabilities of the system is helpful for the research analyst to understand the flaws of the product , and to plan for the implementing the better functionalities for the product.
What do you dislike about the product?
I personally felt some customisations can be implemented in the stand-alone workflow spaces, typically when running the ETL workflow in the scenario of the automation workflow calls, needs to ensure when the workflow should be triggered only if there is no workflow is running by the time of the other workflow is triggered.
What problems is the product solving and how is that benefiting you?
Qualtrics customer experience solutions is used to capture the 360 degree view of the customers on the product , by timely distributing the survey , monitoring the consumer behavior through the feedback received from the consumer , developing the dynamic dashboards to visually represent the consumers behaviors on the product and understanding the flaws on the project by analysing the reports obtained the user peer reviews. Embedding the surveys in the product specific mobile and web applications through the intercepts functionality. At my work I have used the workflows to set up the ETL tasks for distributing the survey to user at the pre-defined timings.
Self service VOC platform
What do you like best about the product?
Self service, easy to use, powerful reports
What do you dislike about the product?
Some solutions can only be done using API instead directly
What problems is the product solving and how is that benefiting you?
Large volume of data and generation of alerts
Powerful and continuosly evolving
What do you like best about the product?
Dashboards are powerful sistems to connect the company with our customer key areas.
What do you dislike about the product?
The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage.
What problems is the product solving and how is that benefiting you?
Workflow can be powerful but should be easier to connect with Genesys.
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions
Extremely disappointing, not helpful, waste of money, refuse to refund
What do you like best about the product?
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked.
What do you dislike about the product?
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted.
What problems is the product solving and how is that benefiting you?
We were trying to do a dog breed health survey.
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