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Extremely disappointing, not helpful, waste of money, refuse to refund
What do you like best about the product?
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked.
What do you dislike about the product?
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted.
What problems is the product solving and how is that benefiting you?
We were trying to do a dog breed health survey.
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Exceptional Customer Support
What do you like best about the product?
The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue.
What do you dislike about the product?
They were not able to resolve my issue in a timely manner.
What problems is the product solving and how is that benefiting you?
No one at my instition is able to access their Qualtrics account.
Great survey platform
What do you like best about the product?
The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions
What do you dislike about the product?
I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters.
What problems is the product solving and how is that benefiting you?
The qualtrics support team is always ready to help and does their best to dig into the root of any issues that come up. Overall the platform is a huge value add in collecting and visualizing customer feedback.
Qualtrics is a comprehensive and dynamic platform for tailored experience programs
What do you like best about the product?
The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless.
I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space.
I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space.
What do you dislike about the product?
While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas.
What problems is the product solving and how is that benefiting you?
Qualtrics helps us capture, store, and track essential data that we can then share on to external stakeholders across multiple business units. Given that each part of our business has different needs, it was essential that our software be dynamic, flexible, and have tailored solutions to unique business problems. Most importantly, all of this information had to be in one place, which it is with Qualtrics. We use it to host surveys and dashboards that translate into actionable insights to inform our business outcomes and reach our goals.
Qualtrics review
What do you like best about the product?
Qualtrics is well known platform with ease of survey creation, simplifying the survey user interface
What do you dislike about the product?
Qualtrics have great interface but it need improvement on custom setup.
What problems is the product solving and how is that benefiting you?
Easing the user interface to create the surveys
I have been using Qualtrics BX and CX to help clients to get their insights.
What do you like best about the product?
Drag and Drop features, easy to collaborate
What do you dislike about the product?
lag issues, with heavy studies the Block and survey flow become practically impossible to work with
What problems is the product solving and how is that benefiting you?
Its helping clients to know public opinion on their products, their perception, and how can they focus on an particular area or improve on a area to be better than competitor ang create their uniquess in market
Business Research Associate, converting insights into real time decisions making scenarios
What do you like best about the product?
It's user friendly, easy to use and the support services are extremely fast and responsive.
What do you dislike about the product?
Sometimes I am not about to find the real outcomes of the data which I share over it but it's just a small draw back
What problems is the product solving and how is that benefiting you?
Its helpful when you have large data set and you won't to analyse them for a meaningful outcome, it's helps in sorting and refining data through visualisation and cleaning
Qualtrics survey tool
What do you like best about the product?
I have used qualtrics from last 5 years it's a complete analytics tool for insights sentiment analysis crosstabs and dashboard, reports it's a good tool
What do you dislike about the product?
Only thing I dislike is you have to pay 100-200$ to get their certificates it's kindoff not required
What problems is the product solving and how is that benefiting you?
It solves major problem of using multiple tools to get feedback and analytics and insights it bridges the gap between all and one stop shop kind off thing
About my valuable Qualtrics Customer Experience
What do you like best about the product?
Through advanced analytics and AI, Qualtrics CX turns feedback into actionable insights. Businesses can predict customer behavior, identify satisfaction drivers, and take proactive steps to prevent churn, boosting loyalty and driving long-term success.
What do you dislike about the product?
No negative or Dislike points that i have Experienced in Qualtrics
What problems is the product solving and how is that benefiting you?
As of now there are n problems with Qualtrics Customer Experience
The new beginnings to Quality CX
What do you like best about the product?
Its experience management software captures and analyzes customer feedback and sentiment across multiple channels, providing actionable insights to drive business growth
What do you dislike about the product?
At times difficult to remember the UI and integration options. However, with frequent use, it becomes easy and one can implement integrations
What problems is the product solving and how is that benefiting you?
They are trying to fix the UX for new users who are new to this world
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