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Qualtrics is a great Platform for posing Research for Subjects to Access!
What do you like best about the product?
Easy to use software to create research instruments online. Customer Support is great!
What do you dislike about the product?
Nothing comes to mind. One of the best online software platforms I have worked with.
What problems is the product solving and how is that benefiting you?
It allows me to post research for students at a major university to aprtake of.
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Qualitrics is a great tool for surveys
What do you like best about the product?
Qualtrics is very dynamic in a way that allows different kinds of survey styles and attachments that make it versatile and it's usability wide. It allows to make changes to the survey at any point in time and records important details of the systems used and date/time of completion
What do you dislike about the product?
When creating an email response format in the settings, codes need to be used to make calculations that are not easily available and not something a user is informed about. I had to find that out through a different source to check that. This was not easy
The flexibility on how to replies to respondents shpuld be higher wherein code are made explicitly available. Addition of the header or footer would be a great option to have for corporate responses.
I would use qualtrics almost 5 days a week and it was usually straightforward but for complicated cluent demands, it got tougher
The flexibility on how to replies to respondents shpuld be higher wherein code are made explicitly available. Addition of the header or footer would be a great option to have for corporate responses.
I would use qualtrics almost 5 days a week and it was usually straightforward but for complicated cluent demands, it got tougher
What problems is the product solving and how is that benefiting you?
It gives a one stop solution for all survey requirements and allows for customization to the organisation's need to a good extent. Although, better efforts can be made.
Best tool to design surveys
What do you like best about the product?
Best way to design surveys, there are multiple things we can do with the tool like dashboard, ticketing, workflows etc.
What do you dislike about the product?
Navigation in between pages moving questions up and down
What problems is the product solving and how is that benefiting you?
Providing data insights
The support to get us started was incredible
What do you like best about the product?
It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left.
What do you dislike about the product?
I think contact management could be better, and some more flexibility to manage and report on different segments would be useful.
What problems is the product solving and how is that benefiting you?
They are extremely responsive and very patient with some of the questions I have, . We have received what our company needed at this time with this tool.
Intuitive, flexible and very reliable platform. Recommended
What do you like best about the product?
I love that it provides great dashboards that allow you to track results in real time.
What do you dislike about the product?
There is nothing that really bothers me about this tool, it has some flaws like every tool.
What problems is the product solving and how is that benefiting you?
Provide customers with the opportunity to provide real, direct feedback. It generates very detailed and precise reports that help managers choose the correct strategies for the greatest benefit of the company.
Creates a high level of customer satisfaction and builds a long-term relationship
What do you like best about the product?
I like that Qualtrics Customer dashboards provide real-time customer information to every responsible person in the organization.
What do you dislike about the product?
I don't dislike anything about this platform, in all my time of use, I have never seen any type of problem.
What problems is the product solving and how is that benefiting you?
It helps us maintain a strengthened and improved reputation as a customer-oriented and service-oriented company.
Designed to improve processes, digital properties and increase customer lifetime value
What do you like best about the product?
I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively.
What do you dislike about the product?
The truth is that I like everything about this software, it adapts perfectly to our work needs.
What problems is the product solving and how is that benefiting you?
It helps us guide frontline teams to know what aspects of projects they should focus on so they can better serve clients.
An amazing experience that we have had ever.
What do you like best about the product?
They were very helpful since the begining of the project and they helped us achieve our goals in an effective manner. The service after delivery was quite commendable.
What do you dislike about the product?
Till now, there isnt anything that has bothered us. Whenever we have any queries we get the answers before the expected TAT and sometimes they help us beyond their office hours.
What problems is the product solving and how is that benefiting you?
The feedback analytics is very useful and very effective in what we do. We have been using it quite some time now and we havent faced any issue in it. Plus, the reports generated is very accurate and it helps our board members to make their business decisions in a startegic way.
It's amazing good service love it
What do you like best about the product?
Qualtrics customer experience of me is very good i have no problem
What do you dislike about the product?
The response is little bit late i think they should work on this
What problems is the product solving and how is that benefiting you?
Experience management system related problems
I have 4 years of experience using Qualtrics EX, CX and Core Platform
What do you like best about the product?
Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic.
What do you dislike about the product?
There are quiet few limitations when it comes to Customer Experience module. There are few widgets such as heatmap that is disabled also there is no other way to scale number set questions in this module. Custom calculations enable scaling but the effort required could be reduced if we have scales to assign for number set questions. Dashboard creation can be made more advanced to be more in line with dashboarding capabilities of data visualization tools such as Tableau or PowerBI. I think dashboard can use some more new exciting features and capabilities.
What problems is the product solving and how is that benefiting you?
Qualtrics CX module has helped our organisation listed to our valued clients and adapt business solutions which have greatly improved the customer satisfaction with the company.
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