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Overview

Flexibility, transparency, security and agility are important to your business - only a fully open source WebOps platform provides these benefits. amazee.io's fully open source WebOps platform fully supports modern technologies and many widely used Content Management Systems. The platform has been purposely built for Kubernetes-based modern cloud environments and fully supports EKS from Amazon Web Services (AWS).

By collaboration with amazee.io as your enterprise-grade Managed Service Provider you will benefit from:

  • No vendor lock-in with the only fully Open source WebOps platform
  • Faster time to market with fully congruent environments
  • Cost efficient auto-scaling
  • Increased developer flexibility as we support modern GitOps approach
  • Reduced costs due to platform consolidation
  • Access to a highly skilled team allowing you to run Kubernetes in production with confidence

Our services include:

  • Fully managed, maintained, secured and monitored WebOps platform
  • Fully managed infrastructure
  • Predefined Support Service Level Agreement
  • Predefined SLA's and uptime guarantees
  • Flexible support process and customer interaction via modern collaboration tools
  • Professional Services (eg. Technical Account Management, Training, Custom Development)

*Leverage the benefit of a fully Managed WebOps platform running on your AWS infrastructure, maintained and monitored by the amazee.io Kubernetes experts. *

Sold by amazee.io
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Fulfillment method Professional Services

Pricing Information

Dimension Cost
WebOps-as-a-Service Contact seller for rate

Support

amazee.io offers flexible support workflows, which will be defined with the customers - we are using modern collaboration tools as the immediate and uncomplicated support is key to us.

Support describes the work that amazee.io provides via the defined Support Channels (chat, ticket systems, phone). This work is charged as a monthly fixed fee determined by the amount of support required by the customer or is included in the monthly service fee.

The standard subscription includes:

3rd Level Support for

  • Lagoon Deployment Issues
  • Setup of Lagoon Projects
  • Support for Lagoon Remote

*We also offer 2nd and 1st level support for enterprise customers. *

Basic Reaction SLAs:

  • 2 hours critical issue acknowledgement - Business Hours (24/5)
  • 8 hours non-critical issue acknowledgement - Business Hours (24/5)

Professional Reaction SLAs:

  • 1 hours critical issue acknowledgement - Business Hours and outside Business Hours (24/7)
  • 4 hours non-critical issue acknowledgement - Business Hours and outside Business Hours (24/7)

Get in touch with us for pricing information and we will create a customized private offer for you.