Sold by: AMC Technology
Improve the agent and customer experience with integration of Amazon Connect and SAP CRM
Overview
DaVinci for Amazon Connect and SAP CRM enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within SAP CRM
- Using DaVinci's low code/no code approach to implement your digital transformation vision
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing offers one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract. You pay based on the number of agent users you license. Each user gains access to the integration between your CRM and telephony system, with CTI features such as click-to-call, screen pop, and call controls in one interface. Pricing scales directly with your user count, so adding agents increases the total. There are no separate tiers or instance sizes to choose from within this listing.
Top-of-mind questions for buyers
One user is one licensed agent seat. Each agent who logs in to access CTI features counts as a billable user. The license gives that user access to the integration apps and the cloud-based administration portal. You license one seat per active agent.
The Agent Bundle covers the CRM and telephony integration for cloud-based systems. To bridge on-premise and cloud environments, the DaVinci Premise Gateway can be added to any plan for an additional cost. That gateway is not part of this per-user bundle.
Each user gets click-to-dial, screen pop, contextual call controls, interaction logging, customer screen transfer, and omni-channel handling. Users also access a library of integration apps and the cloud-based administration portal. These features appear in one unified interface across your CRM and telephony system.
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