Sold by: Byte Information Technology
Amazon Connect Contact Lens is an essential tool for Contact Centre managers, offering real-time and post-contact analytics.
Powered by AI, it transcribes, analyses, summarises, and evaluates customer interactions.
To amplify the value of Contact Lens, we've crafted a suite of advanced dashboards that provide enriched analysis of your data, providing important actionable insights to allow you to feel empowered by your data.
Sold by: Byte Information Technology
Overview
Gain deep insights into customer and employee interactions
What it does
- Provides actionable insights by analysing voice interactions across your contact centre.
How it works for you
- Uncover trends in customer sentiment and interaction quality through a dashboard, powered by speech analytics using your enriched contact lens data.
What's included
- Intro workshop – understanding your business and CX practice
- Data discovery session: Up to 2 hours to better understand your environment to normalise and enhance data
- Speech analytics dashboard – sentiment, call control and conversational insights, including insights and recommendations
- Presentation: Present findings, recommendations and Q&A
- Follow up session to discuss insights captured and enhancement opportunities
Starting from $10,000 AUD
Highlights
- Sentiment analysis, call control and conversational insights
- Deep insights into customer and employee interactions
Details
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Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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