Sold by: Xal Digital Iberia
Pro-Active Monitoring & Optimize Efficiency of your Data Lake:
- Optimize the performance and Security of your Workloads.
- Save Costs thanks to our Pro-Active Recommendations.
- Identify any error that happened during your Data Processes.
Sold by: Xal Digital Iberia
Overview
Datadru learns from your Workloads, Usage Statistics, and Monitoring all your Data Lake services to provide the best user experience to your Data Analysts and Engineers.
Highlights
- Pro-Active Monitoring & Optimize Efficiency of your Data Lake.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Our support doesn't end at launch. We can provide continued assistance, addressing any issues that arise and continuously optimizing Amazon Q's performance. Regular updates and enhancements ensure you always have access to the latest features and improvements.
Our Operations and Support team manages your service continuity by responding to incidents and alerts efficiently while minimizing downtime. We follow clearly defined processes and methodologies tailored to your needs.
Service Management We coordinate all interactions between you and our team to ensure smooth operations. Our structured approach helps us deliver optimal service performance through clear roles and responsibilities. We are committed to meeting all agreed-upon service levels and deliverables.
Service Desk Our service desk team manages all user support tickets from start to finish. They provide initial support and ensure proper routing of requests to technical teams. The team maintains active communication with users and sends important service updates when needed.
Technical Support Our technical support is structured around three main functions: Monitoring: We continuously watch system performance and alerts to quickly identify any issues. When anomalies are detected, we notify relevant stakeholders and begin resolution procedures.
Core Support Activities Incident Management: This includes deploying new components, removing old ones, and implementing updates. When outages occur, we work quickly to restore services and resolve technical issues. Request Management: We process new service requests and system changes while tracking everything through monthly reports.
Contact: contacto@xaldigital.com
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