Cloud Contact Center – New Digital Experience With Amazon Connect

Today’s business drivers require a new Customer Experience. BizCloudExperts can transform your enterprise contact center with Amazon Connect into a dynamic, personalized customer experience that delivers your business outcomes. Our team can migrate your existing infrastructure to Amazon Connect, and provide the solution to integrate with Amazon Lambda, Amazon Lex and other Third-Party solutions. We can provide you with a Customer Digital Experience, delivered by a Cloud based pay as you go infrastructure, which is scalable, and tailored for your business needs.

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Overview

Our Experts work with your team to build a Proof of Concept (POC) to showcase many of the advanced integrations available. Our team will conduct discovery sessions to understand where your organization wants to take your customer journey and implement that vision quickly and efficiently, including:

Build a Proof of Concept to showcase a customer provided Use Case
Develop API Gateway / Amazon Lambda serverless integrations into Amazon Connect
Create Workflows to match your business rules/requirements for interacting with your customers
Design customized reports to deliver Analytics matching your KPI’s
Setup and deploy your production Amazon Connect environment
Customize integrations with Third Party solutions (SalesForce, Zoho) or your custom applications
Build custom data-dips and deep integrations with Enterprise Applications
Develop and train voice bots to deliver a rich and seamless agent experience

What we do?

Architect, develop and deploy Contact Center Solutions on Amazon Connect and relevant adjunct technologies

Why Us?

Our Experts enable advanced integrations and build new services to enhance customer experience

Benefits?

Deliver better experiences to your customers faster. Lower TCO, and Enable Pay for Use

Get Started?

Our Startup / AWS Jump Start Package gets you kick started at no or minimal cost !

Highlights

Build Smart Contact Center Solutions - Our Certified Architects and Engineers will guide you through a life-cycle of activities in building and enabling new smart integrations in your business such as: 1. Lex/Polly – Speech recognition and Text to Speech 2. Deep integration with Data Lakes and Back End Systems 3. Develop and deploy new features using Serverless technologies (AWS Lambda/API Gateway)
Smart Contact Center for Enterprise - Design a custom Smart Assistant for Business solution that is tailored for your business needs. This will include Smart IVR Starter Kit plus the following: 1. Unlimited Agents and remote Work force 2. Fully Configured and Secured Amazon Workspaces for Remote and Temp workers 3. CC Integrations: CRM Integration, 2 Private skills and integration development using Serverless framework
Smart Contact Center – Quick Start Implement and configure Amazon Connect with 30-day support

Details

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BizCloud Experts

Pricing

Custom pricing options

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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

Legal

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Resources

Vendor resources

Solution Expertise Landing Page

Restaurant Business Transformation using Amazon Connect

AWS Customer Contact Week (CCW) Success Highlight

Support

Vendor support

Please contact us at aws@bizcloudexperts.com or through our website . Our solution team is available to help you with your needs.