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    Grafana Enterprise

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    Deployed on AWS
    Upgrade open-source Grafana with premium data sources, access control, reporting and other functionality, as well as support and professional services from Grafana Labs, the creators of Grafana. This Grafana Enterprise offering is for customers who want to self-manage Grafana on AWS.
    4.5

    Overview

    Grafana Enterprise is a commercial edition of Grafana that includes premium features not found in the open source version. Grafana Enterprise enables organizations to complete their observability picture, reaching across logs, metrics, traces, and other applications with access to enterprise data sources like AppDynamics and Splunk, enhanced LDAP, SAML, access control, reporting, usage insights, and much more.

    Please note: this listing is for customers who would like to self-manage Grafana Enterprise on AWS. It does not apply to Amazon Managed Grafana or Grafana Cloud.

    For more information on Grafana Enterprise, see https://grafana.com/products/enterprise/grafana/ .

    To learn more or to discuss volume pricing, please reach out to us at amazongrafana@grafana.com .

    Highlights

    • Visualize and alert on observability and operational data from enterprise data sources including AppDynamics, Splunk, New Relic, Datadog, SignalFx, Oracle, ServiceNow, Jira, Gitlab, Dynatrace, Snowflake, MongoDB, Wavefront, and more
    • Increase adoption and keep Grafana secure with enhanced LDAP, SAML, access control, reporting, security, usage insights, and more
    • Access Prometheus, Graphite, and Grafana experts as well as hands-on Grafana Labs support teams

    Details

    Delivery method

    Supported services

    Delivery option
    Helm Chart

    Latest version

    Operating system
    Linux

    Deployed on AWS
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    Buyer guide

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    Buyer guide

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Grafana Enterprise

     Info
    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    Base/Support + 60 Users
    Includes a license, support, and up to 60 active users
    $40,000.00
    Additional Active Users
    Incremental cost per additional active user
    $300.00

    AI Insights

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    Dimensions summary

    This listing uses a contract model built around two dimensions. The base dimension bundles your license, support, and access for up to 60 active users. It sets your starting price. The second dimension charges per additional active user beyond that base allowance. You add units incrementally as your team grows. Pricing scales with the number of active users you support. An active user is anyone who logs into Grafana during the billing period. The two dimensions work together: the base covers your first 60 users, and the add-on extends coverage one user at a time.

    Top-of-mind questions for buyers

    An active user is anyone who logs into Grafana during the billing month. If a person does not log in that month, they do not count toward your active user total. Counting resets each billing period, so your charges track real monthly logins rather than total accounts created.
    The base dimension covers your license, support, and up to 60 active users as one fixed charge. Once you pass 60 active users in a month, each extra user adds an incremental per-user charge. Both appear together, with the base setting your floor and additional users scaling cost upward.
    The base dimension bundles enterprise security features like SAML and LDAP authentication, role-based access control, and data source permissions. It also includes enterprise data source plugins, collaboration and usage insights, custom branding, expert ticket support, long-term support, and indemnification for your self-managed Grafana deployment.
    grafana.com+1
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    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Helm Chart

    Supported services: Learn more 
    • Amazon EKS
    • Amazon ECS
    • Amazon ECS Anywhere
    • Amazon EKS Anywhere
    Container image

    Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.

    Version release notes

    Additional details

    Usage instructions

    You can apply your Grafana Enterprise license to a new or existing Grafana Enterprise deployment by updating a configuration setting or environment variable. Your Grafana instance must be deployed on AWS, or have network access to AWS. For more information, see https://grafana.com/docs/grafana/latest/enterprise/license/ 

    Support

    Vendor support

    Grafana Enterprise support includes a critical response SLA, unlimited support over private Slack channel, email and phone, and training, workshops, and professional services from experts at Grafana Labs.

    Contact amazongrafana@grafana.com  to inquire about Grafana Enterprise.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly

    Accolades

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    Top
    10
    In Analytics, Log Analysis, Monitoring
    Top
    10
    In Analytic Platforms, Business Intelligence & Advanced Analytics
    Top
    25
    In Observability, Monitoring and Observability

    Customer reviews

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    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
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    Ease of use
    Customer service
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    Overview

     Info
    AI generated from product descriptions
    Enterprise Data Source Integration
    Support for enterprise data sources including AppDynamics, Splunk, New Relic, Datadog, SignalFx, Oracle, ServiceNow, Jira, Gitlab, Dynatrace, Snowflake, MongoDB, and Wavefront
    Authentication and Access Control
    Enhanced LDAP and SAML authentication with granular access control capabilities
    Observability Data Aggregation
    Unified visualization and alerting across logs, metrics, traces, and multiple application data sources
    Reporting and Usage Analytics
    Built-in reporting functionality and usage insights for monitoring adoption and system utilization
    Self-Managed Deployment
    Self-managed installation and operation of Grafana Enterprise on AWS infrastructure
    Multi-Source Data Integration
    Supports seamless connections to multiple data sources including Prometheus, InfluxDB, and Elasticsearch for consolidated metric monitoring and analysis
    Dashboard Visualization and Analytics
    Provides dynamic dashboarding capabilities with intuitive interface for visualizing and analyzing metrics across various data sources and infrastructures
    Operating System Foundation
    Built on Ubuntu 22.04 LTS with long-term support, native package management compatibility, and community-driven improvements for stability and maintenance
    Security Hardening
    Pre-hardened configuration with Core STIG hardening standards applied to ensure enhanced security and compliance requirements
    Cloud Deployment Optimization
    Optimized for AWS EC2 environment with scalability and flexibility designed for cloud-native and on-premises infrastructure deployments
    Request Tracing and Visibility
    Captures 100% of all requests in real-time with 1-second granularity for complete application performance visibility without sampling
    Automated Root Cause Analysis
    Built-in automation and AI-driven root cause analysis with recommendations for faster issue resolution and problem identification
    Full-Stack Observability
    Provides full-stack visibility across application code, Kubernetes containers (EKS/ECS), and microservices with comprehensive dependency mapping
    Multi-Technology Integration
    Supports over 300 technology integrations including AWS services, cloud platforms, microservices, and containerized environments
    Intelligent Alerting System
    SmartAlerts feature delivers tailored alerts with automated discovery of application components and request tracing across distributed systems

    Security credentials

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    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
    No security profile
    No security profile
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    Contract

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    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

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    4.5
    225 ratings
    5 star
    4 star
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    1 star
    67%
    30%
    1%
    1%
    1%
    10 AWS reviews
    |
    215 external reviews
    External reviews are from G2  and PeerSpot .
    Koli P.

    My review about Grafana labs.

    Reviewed on Sep 10, 2026
    Review provided by G2
    What do you like best about the product?
    I like its clean UI, with dashboards, metrics, and logs. It makes it easy for me to track my work data and performance.
    What do you dislike about the product?
    I don’t like its pricing; they could make it more affordable for the features they’re offering.
    What problems is the product solving and how is that benefiting you?
    It helps me check my dashboards, metrics, and log files all in one place, instead of having to use multiple software tools.
    Jaydeepkumar R.

    Real-time visibility that makes root cause analysis so much faster

    Reviewed on Sep 10, 2026
    Review provided by G2
    What do you like best about the product?
    What really stands out to me is the level of visibility it provides into what’s actually happening behind the scenes during testing cycles. When I’m running automated test suites, being able to correlate test failures with real-time system metrics makes root-cause analysis much faster. I no longer have to dig through separate logs and monitoring tools—everything I need is visible in one dashboard. The alerting setup has also been a game-changer, helping me catch environment issues early before they derail an entire test run.
    What do you dislike about the product?
    Getting dashboards set up the way I actually want has taken more time than I expected, especially if you’re not already familiar with querying the underlying data sources. There’s definitely a learning curve if you’re coming from a testing background rather than a DevOps one, and it can take a while to get comfortable with how everything fits together.
    What problems is the product solving and how is that benefiting you?
    In the past, when a test failed intermittently, it took a lot of manual digging to figure out whether it was a real bug, a flaky test, or an environment issue. Now I can pull up system performance data right alongside the test execution results and spot patterns much faster—for example, noticing that a spike in failures lines up with a memory leak or a slow database query. It’s cut down on a lot of back-and-forth with the dev team, since I can actually show the data instead of just saying, “it failed again.” Overall, it’s made root cause analysis during regression cycles feel far less like guesswork.
    Vikash K.

    Great Visibility with Powerful Dashboards

    Reviewed on Sep 10, 2026
    Review provided by G2
    What do you like best about the product?
    As a backend engineer building an AI-driven insurance claims platform, I really value Grafana Labs' ability to aggregate metrics from our diverse tech stack. The custom dashboards we build are essential for tracking response times and visualising our system's performance. Being able to see container health, message queue depth, and model influence time all on one screen helps us identify bottlenecks in our microservices. Hooking Prometheus up to Grafana gave us clear panels to track latency percentiles and container RAM usage across the board. Grafana provides a unified telemetry layer that significantly reduces our mean time to detection, and the vendor-agnostic plugin ecosystem is a huge advantage for seamlessly connecting our software stack.
    What do you dislike about the product?
    The learning curve for LogQL is undeniably steep. It required a bit of learning to get the syntax right, so it wasn't just plug-and-play. There were some challenges, especially when it came to setting things up for the first time. But once I got a handle on it, things got better.
    What problems is the product solving and how is that benefiting you?
    In our claim categorisation system, Grafana Labs solves the issue of diving into isolated logs by providing a unified telemetry layer that drastically reduces our mean time to detection. It helps us pinpoint bottlenecks and track microservice performance, improving issue resolution before impacting our users.
    Chowdhuri A.

    Clean dashboards and useful monitoring - My honest experience with Grafana

    Reviewed on Sep 05, 2026
    Review provided by G2
    What do you like best about the product?
    I like that Grafana has a good UI that brings dashboards, metrics, and traces together in one place. The performance is good enough for what I need.
    What do you dislike about the product?
    I dislike grafana's pricing and also it took me some time to understand and learn it's features and options.
    What problems is the product solving and how is that benefiting you?
    Grafana helps me find performance issues, errors and other application problems without switching between different monitoring tools.
    Sachin G.

    The ultimate command center for ML pipelines, but it requires patience

    Reviewed on Sep 04, 2026
    Review provided by G2
    What do you like best about the product?
    I use Grafana daily as our central monitoring hub for both infrastructure and model health. We rely on it to track GPU utilization during massive training jobs, monitor inference latency in real-time, and keep a close eye on data drift for our production models. It pulls metrics from Prometheus and our custom databases, giving us a single pane of glass to understand exactly what is happening across our entire machine learning ecosystem without having to dig through raw log files.The flexibility and visual depth Grafana offers are simply unmatched. I can build highly specific dashboards that perfectly fit the needs of my team, whether we are tracking a specific node's memory consumption or visualizing confidence scores from a newly deployed computer vision model. The sheer volume of community plugins means we can connect it to almost any obscure data source we throw at it. On top of that, the alerting system is incredibly reliable. Being able to easily route an alert directly to our team's Slack channel the exact moment a model's error rate spikes has been a massive upgrade for our incident response times.
    What do you dislike about the product?
    The biggest hurdle with Grafana is the steep learning curve, particularly when it comes to writing complex queries in PromQL or Flux just to get your data to display the way you want. It can be a very frustrating and time-consuming experience for newer engineers who just want to build a simple graph. Furthermore, as our team has grown, managing dashboard versions and user permissions has become surprisingly messy. It is far too easy for someone to accidentally edit a shared dashboard and break a critical operational view, and the rollback process could definitely be smoother. We also occasionally run into annoying compatibility headaches where a third-party plugin we rely on suddenly breaks after a major Grafana version update.
    What problems is the product solving and how is that benefiting you?
    Before Grafana, we struggled heavily with silent model degradation. We once had a recommendation engine serving stale results for two days because a background data pipeline stalled, but the server itself stayed up so our basic checks entirely missed it. Grafana solved this by allowing us to visualize data freshness and prediction distributions continuously on one screen. Just recently, a custom dashboard alerted us to a severe memory leak in a new deep learning training job within minutes of it starting. We were able to kill the job and patch the code before it exhausted the resources on our shared Kubernetes cluster, which saved the company significant compute costs and prevented a wider outage.
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