Professional Services PAE Devops - EKS Administration
By:
BGH Cloud Tech
Devops and DevSecOps Professional Services for PAE Kubernetes Solutions running on EKS and EC2 instances
Overview
This Offer Includes: GAMMA (Γ) Services: Focal Point/PM for the Implementation of EKS Cluster, Maintenance of Cluster and AWS Cloud Admin, Assisted operations. 160hs/Month, 24 months. DELTA (Δ) Services: AWS Cloud Operation and Maintenance - For current project only. 160hs/Month, 24 Months. EPSILON (Ε) Services: Security Design, Implementation and Operation. Best practices on AWS Cloud. 160hs/Month, 24 Months. ZETA (Z) Services: AWS Cloud and EKS Training services - Standard, Shadowing. 12 Months. Can be expanded by request.
| Sold by | BGH Cloud Tech |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
SLA - DevOps Squad Case Severity and maximum response time: Operational and maintenance: 2 hours Security Issue: 15 minutes Architecture and Consulting: Next Business Day Focal Point: 12 hours from ticket submit Training and shadowing: N/A Working Hours 24 x7 . 365 days / year. Monthly reports Monthly Infrastructure Health Reports. Monthly billing reports. Contact Channels: BGH TP Pro services will provide a web portal for ticket submission in the following domain: https://bghtechpartner.atlassian.net/servicedesk/customer/user/login?destination=portals Case Description: General advisory: General system request. No criticality, questions about best practices or process methodologies in AWS. System failure: System failed or down: Non-productive system with failures or alerts. Failure in the production system: Production system down: a production system is not responding and is not providing service. Critical systems: List of critical systems - Previously defined with the client.