Click-to Call Kiosk Connect

Sold by: TP

Introducing a Healthcare Portal that integrates your existing knowledge sets, providing a comprehensive one-stop shop for all queries, consultations, callbacks, and click-to-call for direct voice or video support with Amazon Connect.

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Overview

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TP introduces a quick and easy to setup healthcare portal for your business needs: a single portal that provides and guides users to self-serve, utilizing existing knowledge sources, GenAI, and integrations with your prior systems for services like appointments, finding doctors, insurance coverage, medical history etc.

The portal offers click-to-call functionality using Amazon Chime and Amazon Connect, for an easy, quick-to-connect solution to switch from chats to video calls and screensharing support for live guidance. Amazon Connect's routing ensures your contact center operations are as connected and seamless with your business portal.

Highlights

Consultation: 6 weeks program: We begin with an Environment Assessment and Due Diligence to confirm service readiness, required channels, PII/PCI compliance, and languages. The Infrastructure Design and Mapping phase introduces new flows and designs, followed immediately by secure Deployment of the Amazon Connect instance. Finally, the solution undergoes continuous Evaluation and Fine Tuning through iterative testing to precisely meet your business needs
Healthcare Portal with Click-to-Call: We offer seamless integration with Amazon Connect for full omnichannel support (voice, video, screensharing, chat), with a Dedicated Solution Architect ensuring an optimal and scalable design using Amazon Connect, Chime, and CloudFront. The solution is fully compliant with major PCI, PII, and HIPAA certifications and includes self-service options via Amazon Bedrock, integrating existing knowledge sources and APIs via AppFlow/API Gateway.

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