Sold by: VT Team, Inc.
Provides 911 compliance for Amazon Connect. Provides the necessary requirements for RAY BAUMS Act Dispatchable Location for MLTS 47 CFR 9.3. Under Section 506 of RAY BAUMS Act, the Commission has adopted rules to ensure that dispatchable location is conveyed with 911 calls to dispatch centers, regardless of the technological platform used, including 911 calls from MLTS. Dispatchable location means a location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information such as suite, apartment, or similar information necessary to adequately identify the location of the calling party.
Disclaimer:
You will need to have access to etc, our extensive administration toolkit for Amazon Connect. The ali controls will be available inside your etc Dashboard.
Sold by: VT Team, Inc.
Overview
ali provides a solution to meet the requirements of the Federal 911 regulation called Ray Baum's Act. This requires Amazon Connect to provide a dispatchable location to the 911 PSAP which includes the agent address as well as additional information such as cube, floor or building number. By capturing the agent address on login, either from a list of known corporate addresses, previously entered address, or a manually entered address using an address validation services, ali ensures any users dialing 911 from Amazon Connect publish the correct dispatchable location. Ray Baum's Act is a regulation that must be followed by corporations, ali addresses that need.
Disclaimer: You will need to have access to etc, our extensive administration toolkit for Amazon Connect. The ali controls will be available inside your etc Dashboard.
Highlights
- Allows the capture of dispatchable location, compliant with 47 CFR 9.3.
- Ensures the correct address is published to the 911 PSAP
- Simple interface for agents to use to enter their complete address on log in
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Dimension | Description | Cost/unit |
|---|---|---|
Uniquely Logged-In Agents Per Month | The number of uniquely logged in agents to Amazon Connect per month. | $0.10 |
Vendor refund policy
Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
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Support
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Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
For support, please email support@vt.team , or dial +1 (888) 460-1615.
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