At RCH, our teams are our competitive advantage because they sit between IT and the business of science, can speak both languages, and understand how to fully leverage innovation in one discipline (IT) to drive innovation in the other (science).

Through our Sci-T Managed Services offering, our team becomes a seamless extension of yours, leveraging our scientific expertise and applying it to cross-functional IT execution, to support your organization’s complex Cloud computing needs and uncover new opportunities for optimization.

RCH's Specialized, Sci-T Managed Services Include:

**Routine Maintenance & Services: **Maintaining an environment through routine break-fix support, license expiration alerting, patching and upgrading of existing infrastructure, all with a focus on supporting availability and security.

Science-IT: Architecture and development of platform environment; scientific application instrumentation administration and upgrades; performance tuning and scaling of infrastructure; support and optimization of workflows, including data management, access control and privileges, and changes or workflows.

Strategic and Technical Consulting: Access to fresh and novel perspectives based on best practices and more than 30 years of experience working hand-in-hand in the trenches with our client-counterparts, helping R&D teams reach their goals.

Vision and Technology Recommendations: Evaluation, assessment, and recommendations for new or emerging technology solutions to evolve or enhance a compute environment.

Environment Change Support: Larger scale upgrades and changes to an environment, including planning and mitigation strategies for minimal downtime and seamless integration.

**Project Management: **A dedicated PM to help both prioritize and steer the execution of services to ensure all project milestones are met on time and with 100% satisfaction.

**Routine Maintenance & Services: Maintaining an environment through routine break-fix support, license expiration alerting, patching and upgrading of existing infrastructure, all with a focus on supporting availability and security.

**Science-IT: **Architecture and development of platform environment; scientific application instrumentation administration and upgrades; performance tuning and scaling of infrastructure; support and optimization of workflows, including data management, access control and privileges, and changes or workflows.

Customer Experience Protocols: Clear, efficient and effective, routine and escalated support protocols and redundancies ensure services are always delivered by someone who is familiar with the customer’s project and needs.

Regular Status Reporting: A commitment to accountability and transparency is not something we simply promote, but rather something we practice through focused effort to enable and foster two-way communication between RCH and our customers. Through regular status reporting, an efficient and effective meeting cadence, and automated feedback mechanisms, we’ll provide a clear view of a project’s progress at all times.

**Customer Portal Access: **The go-to destination for all project and task tracking and reporting, and communications with the RCH team.