Sold by: Gyst Technologies
Deployed on AWS
Get more out of Amazon Connect with Gyst. Our SaaS offering increases customer use of voice self-service. It also reduces caller input errors, provides rich behavior analytics for your Voicebots and IVR, and delivers significantly better voice user experiences. Our clients have seen increased caller engagement of 30 percent or more, with 20 percent fewer input errors - all with the voice platform they currently use.
Overview
Get more out of Amazon Connect with Gyst. Our SaaS offering increases customer use of voice self-service. It also reduces caller input errors, provides rich behavior analytics for your Voicebots and IVR, and delivers significantly better voice user experiences. Our clients have seen increased caller engagement of 30 percent or more, with 20 percent fewer input errors - all with the voice platform they currently use.
Gyst also improves success rates (goal completion) for callers and can help get struggling customers to an Agent before they waste time and become overly frustrated trying to self-serve in the IVR.
And since the cost difference between IVR and Agent handled calls can be $2 - $6 or more, the economics of allowing more of your customers to self-serve in the IVR are quite compelling.
Highlights
- Reduce your Contact Center costs by deflecting more calls away from expensive agents. Calls answered in the IVR cost 10 - 20 cents each on average versus $2 - $6 for every call an agent answers.
- Reveal caller struggle and friction points in your Amazon Connect and Lex call flows. Use as a guide for cost optimization going forward.
- Provide a significantly better Customer Experience (CX) in Amazon Connect and Lex and free up agents for more complex calls.
Details
Sold by
Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Gyst Starter Plan | Includes complete setup on a single voice application and A/B testing on up to 50,000 phone calls over a one-month period. The Starter Plan also includes a comprehensive application performance and efficiency assessment using Gyst's advanced analytics feature. As setup will take approximately 2 weeks, we will extend the A/B testing period accordingly. | $36,000.00 |
Vendor refund policy
Refunds allowed after 30 days of service. Email teamgyst@gysttechnologies.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor resources
Support
Vendor support
24/7 email with same day response teamgyst@gysttechnologies.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Dev Centre House Ltd
We have tested and used Gyst within a client solution, great product.
Reviewed on Mar 14, 2021
Purchase verified by AWS
We have used the Gyst product within a testing account and now moving to a prod use in the coming future. Great product & team behind.
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