Sold by: Gyst Technologies
Deployed on AWS
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Gyst for Amazon Connect Contact Centers is a SaaS web API that increases customer use of automated voice self service. It tunes every call in real time across Amazon Connect IVR flows, Amazon Lex bots, and agentic AI voice experiences on AWS, without storing caller profiles. Customers use Gyst to reduce caller input errors, improve completion rates, and gain clear analytics on where callers struggle.
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Overview
Gyst for Amazon Connect Contact Centers helps contact centers get more value from their existing voice investments. The Gyst SaaS web API increases customer use of automated voice self service, reduces caller input errors, and provides rich behavioral analytics for Amazon Connect IVR flows, Amazon Lex bots, and agentic AI voice agents running on AWS. Gyst tunes pacing, timeouts, and prompts for each caller in real time so voice experiences feel clearer, faster, and more forgiving.
Customers using Gyst have seen higher task completion in automation and fewer repeat calls while keeping their current contact center platform. Because Gyst works as a stateless web API, it can be called from Amazon Connect flows today and extended to new agentic AI services such as Nova Sonic and other Bedrock based voice agents as they are adopted, without rewriting core IVR logic. This lets teams improve containment and customer experience now, while staying ready for the next generation of AWS voice technologies.
Highlights
- Reduce contact center costs by deflecting more calls into Amazon Connect self service while keeping live agents focused on complex issues.
- Reveal caller struggle and friction points in your Amazon Connect, Lex, and agentic AI flows with high resolution behavioral analytics from Gyst.
- Improve customer experience in Amazon Connect and Lex with real time tuning of speed, timeouts, and opt out behavior for each caller through the Gyst web API.
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Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Gyst Starter Plan | Includes complete setup on a single voice application and A/B testing on up to 50,000 phone calls over a one-month period. The Starter Plan also includes a comprehensive application performance and efficiency assessment using Gyst's advanced analytics feature. As setup will take approximately 2 weeks, we will extend the A/B testing period accordingly. | $36,000.00 |
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For implementation, troubleshooting, and optimization questions, contact teamgyst@gysttechnologies.com . We monitor this inbox 24x7 and respond the same day, with priority for production-impacting issues.
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Customer reviews
Dev Centre House Ltd
We have tested and used Gyst within a client solution, great product.
Reviewed on Mar 14, 2021
Review from a verified AWS customer
We have used the Gyst product within a testing account and now moving to a prod use in the coming future. Great product & team behind.