Overview
Security Operations
Security Operations
Security Operations Cloud
Most organisations manage three to five separate security tools that do not communicate with each other. Each generates its own alerts, requires its own administration, and renews on its own cycle. Attackers exploit the gaps between these tools -- and that is where breaches begin.
This Unified Security Operations Platform consolidates managed security operations into a single service with Arctic Wolf SOC (Managed Detection and Response) as the core, providing 24x7 threat detection and response. Customers can extend coverage with optional Arctic Wolf Aurora Managed Endpoint Defense (EDR) and Managed Security Awareness, building toward full-stack security operations under one contract.
Core Service -- Arctic Wolf SOC (Managed Detection and Response): 24x7 threat monitoring, detection, investigation, and response across network, cloud, and endpoint telemetry. The Arctic Wolf Concierge Security Team is a named group of security experts who know your environment -- not an anonymous support tier. Proactive threat intelligence and threat hunting identifies attacker activity before alerts fire, not after damage is done. Guided incident response coordination walks your team through remediation step by step for confirmed incidents. Monthly security posture reports and quarterly programme reviews ensure you always know what was detected, what was resolved, and where your risk exposure stands.
Optional Add-On -- Aurora Managed Endpoint Defense (EDR): AI-driven endpoint detection and response across every device in the organisation. Every alert is triaged, investigated, and remediated by the Arctic Wolf SOC team -- not passed back to your IT team. Single agent deployment is managed remotely by Arctic Wolf.
Optional Add-On -- Managed Security Awareness: Phishing simulations, microlearning, and culture scoring address the human risk factor. When combined with the SOC service, human risk data feeds directly into the threat detection picture, creating a unified view of organisational risk.
This platform eliminates blind spots, reduces alert fatigue, and simplifies procurement complexity so your team can respond faster when it matters most.
Highlights
- 24x7 threat monitoring, detection, and response across network, cloud, and endpoint telemetry with a named Concierge Security Team who knows your environment
- Proactive threat hunting and intelligence that identifies attacker activity before alerts fire -- closing gaps that fragmented tools leave exposed
- Optional AI-driven managed endpoint defense (EDR) with every alert triaged and remediated by the Arctic Wolf SOC team
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
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Support
Vendor support
Response SLAs:
- Standard support requests: Initial response within 4 business hours
- Critical security incidents: Escalated immediately through the defined Arctic Wolf/Dotcom Security escalation process
- 24x7 security monitoring: Provided by Arctic Wolf's SOC, including threat monitoring, detection, investigation, and response
Business Hours: Monday-Friday, 08:00-17:00 SAST (UTC+2), excluding South African public holidays. Arctic Wolf's 24x7 SOC provides continuous security monitoring outside these hours.
Engagement Timeline (Target 2-5 weeks, subject to environment complexity and customer dependencies):
- Scoping and Requirements (Week 1): Determine user and server volumes, existing security technologies, required integrations, security objectives, and compliance requirements.
- Discovery and Planning (Week 1-2): Environment assessment, integration planning, and deployment planning workshops to establish risk profile and programme design.
- Configuration and Deployment (Weeks 2-4): Platform configuration, security integrations, endpoint deployment where applicable, tenant setup, and user onboarding.
- Steady-state Operations (Ongoing from Week 4-5): Continuous monitoring, investigation and response, campaign management, monthly reporting, and ongoing optimisation.
- Quarterly Business Reviews (Every 90 days): Executive reporting, security posture assessment, risk trends, service performance metrics, and recommendations for improvement.
Support Channels: Customers receive support through their dedicated Restack relationship/account team, with escalation into the appropriate local delivery and Arctic Wolf security operations teams where required.
- Phone: +27 (0)12 003 6596
- For service inquiries, you can also contact us through AWS Marketplace or your assigned account team.