Sold by: Automation Anywhere, Inc.
Deployed on AWS
This AI agent analyzes customer communications to determine sentiment (positive/negative/neutral) and tone (urgency, formality, emotion) with detailed justifications. It helps support teams quickly understand customer emotions and prioritize responses, improving customer service efficiency and response quality.
Overview
AI Agent for Sentiment & Tone Analysis - Decode sentiment for faster, smarter customer support. Test the AI agent that analyzes customer communications to help teams respond quickly and with care. What you'll experience Instant Communication Analysis Watch the agent process messages to detect emotional cues and urgency in real time. Sentiment and Tone Insights See AI evaluate sentiment (positive/neutral/negative) and tone (urgency, formality, emotion) with clear justifications. Smarter Response Prioritization See how the agent helps your team identify urgent messages and improve support efficiency. Powered by AWS Runs on trusted cloud infrastructure with built-in AI tools like Amazon Bedrock and SageMaker, delivering enterprise-grade performance and rapid results.
Highlights
- Instant Communication Analysis - Watch the agent process messages to detect emotional cues and urgency in real time.
- Sentiment and Tone Insights - See AI evaluate sentiment (positive/neutral/negative) and tone (urgency, formality, emotion) with clear justifications.
- Smarter Response Prioritization - See how the agent helps your team identify urgent messages and improve support efficiency.
Details
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Delivery method
Type
Supported services
Deployed on AWS
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Financing for AWS Marketplace purchases
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Token | AI Agent - Sentiment & Tone Analysis - Free Access | $0.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Supported services:
- Amazon Bedrock AgentCore - Preview
API-Based Agents & Tools
API-Based Agents and Tools integrate through standard web protocols. Your applications can make API calls to access agent capabilities and receive responses.
Additional details
Usage instructions
API
Instructions
- You will need Postman installed on your system
- Download the "AWS_API_Based_Support_Case_Sentiment_Analysis_AIAgent.json” API Collection 3. Import the .json file into Postman as an API Collection 4. You will see 4 API Calls
Using the APIs
A. Authentication: Update the Body with the provided username and password and hit SEND. Once the call is successful it will give you a 200 OK response and generate a TOKEN.
B. Deploy: Select the Deploy Bot API and update the HEADER section. Replace the X-Authorization value with the recently provided TOKEN.
C. Deploy - Input Parameters: Update the Body to pass the input parameters. This AI Agent accepts 2 variables (Both these should be passed in the form of text):
i) Text to Analyze: A text content form the support ticket to analyze the customer's sentiment.
D. Deploy – Execution: Once the API is executed the response will be 200 OK and will deliver a DeploymentID and the AutomationName.
E. Get Activity: This API will show you the progress and current state of the Agent. When you have long-running processes, this API will allow you to capture the completion %. You must update the HEADER with the TOKEN and pass the DEPLOYMENTID in the Body of the API.
F. Get Job Execution Details: This API will fetch the API response from the AI Agent. You need to pass the TOKEN and the JOBID parameters in the API Call. A string containing the full analysis and response will be provided as part of the API response.
Resources
Vendor resources
Support
Vendor support
If you have any questions or face any issues, please reach out to our support team at solutiontestdrive@automationanywhere.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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