Overview
Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel. Pindrop's multifactor voice authentication, anti-fraud and liveness detection solutions work together for enhanced protection at all stages of a phone call. The solutions available include:
Pindrop® Anti-Fraud: Enterprise-grade fraud detection and intelligence for the contact center that utilizes a combination of best-in-class audio, voice, metadata, and AI technologies to help defend your contact center against threats.
Pindrop® Caller Authentication: Passive multi factor authentication tool that utilizes device, behavior, network, risk and voice to improve contact center customer experience, average handle time, and reduce operational costs.
Pindrop® Call Verification: Simple, easy-to-integrate solution to improve IVR authentication and customer experience via enhanced phone number (ANI) authentication, spoof detection, STIR/SHAKEN ingestion, and identified fraud risk.
Pindrop® PulseTM: Pulse offers a cutting-edge audio deepfake detection solution. Seamlessly integrated with Pindrop's fraud protection and authentication platforms, Pulse is meticulously designed for real-time deepfake detection with industry-leading detection rates and minimal false positives
For Custom pricing, EULA, or a private contract, please contact info@pindrop.com , for a private offer.
Highlights
- Up to 90% fraud detection rate
- 30 to 60 second reduction in average handle time
- Up to 5% increase in IVR containment
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Call Verification | Pindrop® Call Verification - License for up to 1,000,000 calls | $100,000.00 |
Anti Fraud | Pindrop® Anti Fraud - License for 1,000,000-2,000,000 calls | $275,000.00 |
Caller Authentication | Pindrop® Caller Authentication - License for 1,000,000-2,000,000 calls | $275,000.00 |
Anti Fraud and Deepfake Detection | Pindrop® Anti Fraud and Deepfake - License for 1,000,000-2,000,000 calls | $325,000.00 |
Caller Authentication and Deepfake Detection | Pindrop® Caller Authentication and Deepfake - License for 1,000,000-2,000,000 calls | $325,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Pindrop® Call Verification | $0.10 |
Pindrop® Anti Fraud | $0.20 |
Pindrop® Caller Authentication | $0.20 |
Vendor refund policy
Pindrop® does not provide refunds for VeriCall purchases.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24x365 support is available. Customers can open a support case by sending an email to our support email address or by opening a ticket on the Support URL, https://pindrop.service-now.com/csm Customer Support Portal: https://pindrop.service-now.com/csm Email Support: info@pindrop.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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