Sold by: Pindrop Security, Inc.
Deployed on AWS
Vendor Insights
Enterprise-Grade fraud defense, caller authentication, deepfake detection, and spoof detection for Contact Centers
Overview
Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel. Pindrop's multifactor voice authentication and anti-fraud solutions work together for enhanced protection and more detailed cross-channel intelligence. The solutions available include:
Pindrop Protect: Enterprise-grade fraud detection and intelligence for the contact center that utilizes a combination of best-in-class audio, voice, metadata, and AI technologies to help defend your contact center against threats.
Pindrop Passport: Passive multi factor authentication tool that utilizes device, behavior, network, risk and voice to improve contact center customer experience, average handle time, and reduce operational costs.
Pindrop VeriCall: Simple, easy-to-integrate solution to improve IVR authentication and customer experience via enhanced phone number (ANI) authentication, spoof detection, STIR/SHAKEN ingestion, and identified fraud risk.
Pindrop Pulse: Synthetic Voice Detection, providing critical protection against emerging threats caused by the rise of AI-generated content.
For Custom pricing, EULA, or a private contract, please contact partner-sales@pindrop.com for a private offer.
Highlights
- Up to 90% fraud detection rate
- 30 to 60 second reduction in average handle time
- Up to 5% increase in IVR containment
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Call Verification | Pindrop Call Verification - License for up to 1,000,000 calls | $50,000.00 | - |
Anti Fraud | Pindrop Anti Fraud - License for up to 1,000,000 calls | $250,000.00 | - |
Caller Authentication | Pindrop Caller Authentication - License for up to 1,000,000 calls | $250,000.00 | - |
Anti Fraud and Deepfake Detection | Pindrop Anti Fraud and Deepfake - License for up to 1,000,000 calls | $300,000.00 | - |
Caller Authentication and Deepfake Detection | Pindrop Caller Authentication and Deepfake - License for up to 1,000,000 calls | $300,000.00 | - |
Pulse For Meetings | Pindrop Pulse for Meetings for up to 100 users. | $54,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Pindrop® Call Verification | Pindrop Call Verification | $0.10 |
Pindrop® Anti Fraud | Pindrop Anti Fraud | $0.30 |
Pindrop® Caller Authentication | Pindrop Caller Authentication | $0.30 |
Pindrop® Pulse | Pindrop Pulse Deepfake | $0.10 |
Dimensions summary
This listing bills through contract pricing across separate capability units you select. Core options cover call verification, anti-fraud, and caller authentication, each measured in units. Pindrop Pulse adds deepfake detection, with a separate option covering Pulse for Meetings for up to 100 users. Several units are licensed per call volume, sized for up to 1,000,000 calls. Two combined units pair anti-fraud or caller authentication with deepfake detection in a single license. You choose the units matching your needs, and pricing scales with the call volume and capabilities you commit to.
Top-of-mind questions for buyers
Each inbound call analyzed by the licensed capability counts toward your volume. Call verification, anti-fraud, and caller authentication units are each sized for up to 1,000,000 calls. The license measures calls scored, not agents or endpoints. You pick the capability whose call volume matches your contact center traffic.
Standalone units cover one capability each: call verification, anti-fraud, or caller authentication. The two combined units bundle either anti-fraud or caller authentication together with deepfake detection in a single license. You buy the combined unit when you want deepfake detection paired with that capability, instead of licensing Pindrop Pulse separately.
Pulse For Meetings is licensed for up to 100 users, so cost scales with the number of covered meeting participants. The call-based units instead scale with call volume, sized up to 1,000,000 calls. Meetings pricing tracks users protected in virtual meetings; the call units track calls scored in your contact center.
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Delivery details
Software as a Service (SaaS)
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Resources
Support
Vendor support
24x365 support is available. Customers can open a support case by sending an email to our support email address or by opening a ticket on the Support URL, https://pindrop.service-now.com/csm Customer Support Portal: https://pindrop.service-now.com/csm Email Support: info@pindrop.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Pindrop Security, Inc.
By Transmit Security
By Arkose Labs
Sentiment is AI generated from actual customer reviews on AWS and G2
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Fraud Detection and Risk Assessment
Enterprise-grade fraud detection utilizing audio, voice, metadata, and AI technologies with comprehensive risk database integration
Voice Authentication and Verification
Passive multifactor voice authentication combining device, behavior, network, risk, and voice analysis for caller verification
Deepfake and Synthetic Voice Detection
AI-generated content detection providing protection against synthetic voice and deepfake threats
Phone Number Authentication and Spoof Detection
Enhanced phone number (ANI) authentication with spoof detection and STIR/SHAKEN protocol ingestion
Cross-Channel Intelligence Integration
Multifactor voice authentication solutions with cross-channel intelligence capabilities for comprehensive threat analysis
Multifactor Authentication
Support for biometric authentication, FIDO standards (passkey/WebAuthn), social login, magic links, one-time passwords (OTPs), and single sign-on (SSO) using open protocols such as OIDC and SAML.
Real-time Fraud Detection
Contextual policy engine analyzing hundreds of risk signals with machine learning-powered threat detection to prevent account takeover, session hijacking, device spoofing, malicious bots, and phishing attacks.
Identity Verification
Facial scan verification with liveness detection and government document proofing for identity assurance and fraud prevention.
Risk-based Authorization
Integration with external authorization services to externalize access decisions and conditionally prompt re-authentication or identity verification based on real-time risk assessment across the identity lifecycle.
Cloud-native Integration
Modular, plug-and-play CIAM services with pre-built user flows accessible via APIs and SDKs for integration with existing identity environments and omnichannel deployment.
AI-Powered Threat Detection
Patented AI-powered platform that detects, traps, and neutralizes bots and bad actors before they can impact genuine users
Real-Time Threat Intelligence
Tracks and shares real-time, global threat intelligence with customers to provide proactive threat awareness
AWS Ecosystem Integration
100% compatible with AWS Services including CloudFront and WAFv2 Classic with no-code deployment offering low latency, high stability, and scalability
Multi-Vector Attack Protection
Protects against account registration fraud, login attacks, business model abuse, in-platform abuse, and phishing attacks including credential stuffing, account takeover, web scraping, API abuse, and man-in-the-middle attacks
Service Level Agreement Guarantee
Offers 100% SLA guarantee with commercial protection against automated attacks and rapid deployment within three weeks
Standard contract
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