Overview
Many Contact Centers struggle to create IVR and Intelligent Voice Assistant experiences that resonate with their audience. When your voice self-service channels are ineffective...
- Customers zero-out or leave after just a few seconds
- Voice self-service rates are low and handle times grow
- Customers hang up and call back - or call your competition
- Frustrated customers vent to your expensive agents
- Agents are tied up with mundane and repetitive calls
- Callers remember poor experiences the next time they call
Voice self-service should be easy and it should work for your customers. A poor customer experience can have a drastic effect on the bottom line, especially considering that two of every three consumers say that needing to repeat their information more than once would cause them to stop interacting with a business. Let Gyst be your guide and cost-cutting tool on this journey so you can optimize your technology spend while avoiding expensive mistakes.
Highlights
- Reduce your Contact Center costs by deflecting more calls away from expensive agents. Calls answered in the IVR cost 10 - 20 cents each on average versus $3 - $5 for every call an agent answers.
- Provide a better Customer Experience (CX) in Amazon Connect and Lex - free up agents for more complex calls.
- Reveal caller behavior in Amazon Connect and Lex - use it as a guide for your Digital Transformation journey.
Details
Typical total price
$1.04/hour
Features and programs
Financing for AWS Marketplace purchases
Pricing
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t3.xlarge Recommended | $0.80 | $0.24 | $1.04 |
t3.2xlarge | $0.95 | $0.48 | $1.43 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
Contact teamgyst@gysttechnologies.com at any time for a full refund if product does not perform as advertised.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
To launch a new instance using this AMI, follow these steps:
- From the EC2 Dashboard, select "Launch instance".
- Add a name for your instance, e.g. "GystServer".
- Select "GystServerAWSVMDAMI-2024" from the "My AMIs" tab.
- Select the appropriate Instance type - t3.xlarge or higher is recommended.
- Select your Key Pair and Security Group.
- Allow RDP, HTTPS, and HTTP traffic to the instance.
- Launch the instance.
You can quickly access your instance via Remote Desktop, with the default user being administrator and a random password generated by the system. Please refer to the help documentation for details:
Follow instructions here to complete the installation:
https://www.gysttechnologies.com/docs/gyst-for-amazon-connect-and-lex
Additional details
Usage instructions
To launch a new instance using this AMI, follow these steps:
- From the EC2 Dashboard, select "Launch instance".
- Add a name for your instance, e.g. "GystServer".
- Select "GystServerAWSVMDAMI-2024" from the "My AMIs" tab.
- Select the appropriate Instance type - t3.xlarge or higher is recommended.
- Select your Key Pair and Security Group.
- Allow RDP, HTTPS, and HTTP traffic to the instance.
- Launch the instance.
You can quickly access your instance via Remote Desktop, with the default user being administrator and a random password generated by the system. Please refer to the help documentation for details: https://docs.aws.amazon.com/zh_cn/AWSEC2/latest/WindowsGuide/connecting_to_windows_instance.html#connect-rdp
Follow instructions here to complete the installation: https://www.gysttechnologies.com/docs/gyst-for-amazon-connect-and-lex
Resources
Vendor resources
Support
Vendor support
24/7 email with same day response teamgyst@gysttechnologies.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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