Overview
OTRS on Debian 12 with maintenance support by ATH. This is a repackaged open-source software product wherein additional charges apply for support. Znuny provides a comprehensive platform for managing customer support services, incident resolution, and IT operations. Built on the OTRS framework, it offers various tools for automating processes, tracking service-level agreements, and enhancing team collaboration. With customizable features, it helps businesses scale their service desk operations while maintaining a high level of user satisfaction.
Highlights
- Customizable workflows for handling incidents, requests, and changes.
- Automation features to streamline repetitive tasks.
- Ticket management including customer communication via email, chat, and other channels.
Details
Typical total price
$0.18/hour
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.01 | $0.012 | $0.022 |
t2.small | $0.08 | $0.023 | $0.103 |
t2.medium | $0.08 | $0.046 | $0.126 |
t2.large | $0.08 | $0.093 | $0.173 |
t2.xlarge | $0.08 | $0.186 | $0.266 |
t2.2xlarge | $0.08 | $0.371 | $0.451 |
t3.nano | $0.08 | $0.005 | $0.085 |
t3.micro AWS Free Tier | $0.08 | $0.01 | $0.09 |
t3.small | $0.08 | $0.021 | $0.101 |
t3.medium | $0.08 | $0.042 | $0.122 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
Launch the product using the AWS 1-Click launch method. Connect to EC2 Linux instance using username "admin" Port 22 Once the instance is running, access the web interface through - http://<EC2_Instance_Public_DNS>/otrs/installer.pl, Then proceed with the installation, enter the following when asked for database details: Database name : otrs, Database user : otrs, Database host : localhost, Database password : <Instance_id> Then proceed with further installation and create your account
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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