Sold by: Flourish and Thrive Labs
Priority support and success plans for PH360, the HIPAA-supported AI reasoning engine built for public health. Flourish and Thrive Labs, led by former health department leaders, delivers faster response SLAs, phone access, a dedicated customer success manager, and ongoing governance support past go-live.
Overview
Support that keeps PH360 working long after go-live.
Most public health teams do not lose value because the software stopped working. They lose it because no one was there when a question came up, an audit landed, or a key administrator moved on. This engagement is the ongoing premium support and success service for PH360, the HIPAA-supported AI reasoning engine purpose-built for local and state health departments, delivered by the same firm that built the platform.
Priority support when the work cannot wait
Premium support gives your team faster response commitments, direct phone access, and priority handling for time-sensitive issues, rather than the email-only, business-hours coverage included with every subscription. Signature plans add a dedicated customer success manager who already knows your jurisdiction, your configuration, and your Agents, so you are not re-explaining your setup every time you reach out.
Governance and compliance you can lean on
Public health software lives under public records law, HIPAA, and accreditation scrutiny. Our support keeps you covered: we maintain the federal reasoning baseline, including the FDA model food code and CDC guidance, as it changes; we help your administrators use Birch to pull audit logs, chat history, and usage metadata for public records and Sunshine law requests; and we assist with AI policy and governance questions as they arise. Security incidents are communicated within two business days, and PHI breach notification follows the timeline in your Business Associate Agreement.
Delivered by people who have done the job
Flourish and Thrive Labs is a public health technology firm led by former health department leaders. The people supporting you understand inspections, communicable disease response, accreditation, and emergency preparedness from the inside, so guidance is grounded in public health practice rather than generic help-desk scripts. PH360 is in production across 15 health departments today.
Success plan tiers
Standard support is included with every PH360 subscription: email support during business hours. Premier adds priority email and phone support, faster response commitments, and extended hours. Signature adds a dedicated customer success manager and the highest response priority for jurisdictions that need it. Final tier, coverage, and price are set with you and delivered through a private offer.
Getting started
Talk to a former health department leader, not a sales engineer, about which plan fits your team. We scope it with you, issue a private offer, and begin support within two business days of acceptance.
Highlights
- Priority response and a dedicated success manager: premium support for PH360 gives your public health team faster response SLAs, direct phone access, and priority handling for time-sensitive issues. Signature plans add a dedicated customer success manager who already knows your jurisdiction, configuration, and Agents, so you never re-explain your setup.
- Governance and compliance support built for public health: we maintain the federal food code and CDC reasoning baseline as it changes, help administrators pull audit logs and chat history from Birch for public records and Sunshine law requests, and assist with AI policy and HIPAA governance questions. Security incidents are communicated within two business days.
- Supported by people who have done the job: your support comes from Flourish and Thrive Labs, a public health technology firm led by former health department leaders who understand inspections, communicable disease response, and accreditation from the inside. PH360 is in production across 15 health departments today, with the same team behind every plan.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Support for your PH360 plan is provided by Flourish and Thrive Labs by email at . A member of our team, not a sales engineer, responds to every request.
Before you buy
Reach out at any time to discuss which plan fits your team. A former health department leader will help you compare Standard, Premier, and Signature coverage and scope the right plan for your jurisdiction, at no cost and with no obligation, before a private offer is issued.
After your plan is active
Once you accept a private offer, your support plan begins and we contact you with next steps within two business days. Premier and Signature plans then operate on the response commitments and coverage hours defined in your plan, and Signature includes a dedicated customer success manager as your primary point of contact.
- Channel: email at ; Premier and Signature add phone access
- Response: within two business days for general requests, with faster commitments under Premier and Signature
- Scope: platform questions, troubleshooting, governance and compliance assistance, and baseline updates related to your PH360 subscription
Software associated with this service
By Flourish and Thrive Labs
The promised structural change in public health never came. AI is the first tool that can advance the mission without needing another decade. PH360 brings AI to the work, built for public health.