Sold by: Flourish and Thrive Labs
Deployed on AWS
The promised structural change in public health never came. AI is the first tool that can advance the mission without needing another decade. PH360 brings AI to the work, built for public health.
Overview
The structural change public health was promised never came. AI is the first tool that can advance the mission without legislation or another decade, and PH360 is built specifically for public health to deliver it. PH360 is a public health reasoning engine purpose-built for the operational work of local and state health departments, across all areas of public health practice. It is not a general AI tool you bend to fit, and not a clinical system aimed at the exam room.
A reasoning engine for public health operations
PH360 comes with a cureated public health reasoning baseline, including the Pink Book, the Red Book, MMWR recommendations, reportable condition case definitions, and the FDA model food code, so it does real work the day you sign. It reasons across that federal baseline and your own state code, county SOPs, standing orders, and outbreak plans together through agents you build, taking on the operational middle of the work: matching a case, an inspection, or a complaint against the rules, codes, and prior decisions that govern it, so your team can stay on the judgment, communication, and community trust that only they can provide.
Maple: put the reasoning engine to work
Maple is how your staff access the reasoning engine on the task in front of them, whether that is investigating a communicable disease case, working an inspection, preparing accreditation evidence, drafting an exposure or exclusion letter, or pulling the controlling citation in the field. Maple works in plain language and grounds its output in the source by document name, section, and subsection, so staff can act quickly and verify before they do.
Oak: localize the engine through Agents
Oak is how your teams localize the reasoning engine to your jurisdiction by building no-code Agents for the specific jobs your team does, such as an environmental health inspection assistant, communicable disease case investigation, emergency preparedness, accreditation evidence, community education, and grant narrative drafting. Each Agent carries your local context and operating procedures, takes about thirty minutes to build, and needs no prior AI knowledge.
Built for how public health buys and governs software
PH360 supports your compliance with the HIPAA Privacy and Security Rule, with a Business Associate Agreement signed at contract, and it is independently SOC 2 Type II audited for security and confidentiality. It is built for public records and Sunshine law obligations: every prompt and response is logged automatically with user inputs, AI responses, timestamps, attached documents, the model used, and token metadata, and admins can export chat history in JSON, CSV, or XML whenever a request lands. Your data stays yours, with no third-party sharing, no model training on your knowledge base, isolated tenancy per customer, and certified deletion at termination. PH360 is in production across 15 health departments today, where Public Health Sauk County measured an 83 percent reduction in food code citation lookup time with 100 percent adoption within 30 days.
Highlights
- A public health reasoning engine, not a general chatbot. PH360 comes with a curated reasoning baseline, including the Pink Book, Red Book, MMWR recommendations, reportable condition case definitions, and the FDA Food Code, and reasons across that federal baseline and your own state code, county SOPs, and standing orders through agents you build. It takes on the operational middle of the work across all areas of public health practice, so your team stays on judgment and community trust.
- Access it with Maple, localize it with Oak. Maple puts the reasoning engine to work on the task in front of staff, from communicable disease case investigation to inspections, accreditation evidence, and drafting exposure letters, grounding every output in its source. Oak lets your teams build no-code Agents for your jurisdiction in about thirty minutes each, carrying your local context and operating procedures, with no prior AI knowledge needed.
- Built for how public health governs software. Supports HIPAA compliance with a BAA at contract, independently SOC 2 Type II audited, and built for public records and Sunshine law, with every prompt and response logged and exportable in JSON, CSV, or XML. Your data stays yours: no third-party sharing, no model training on your knowledge base, isolated tenancy, and certified deletion. In production across 15 health departments in the US.
Details
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
PH360 Basic (per User) | Maple AI chat + pre-built chatbots + records retention + basic support. | $100.00 |
PH360 Professional (per User) | Basic + Oak Agent Builder authoring | $150.00 |
Dimension | Description | Cost/unit |
|---|---|---|
PH360 Token Overage (per 1M tokens) | Metered tokens over account allotment | $15.00 |
Vendor refund policy
Annual subscription fees are billed in advance and are generally non-refundable. The one-time implementation fee is non-refundable once work has begun. To cancel, provide 30 days' written notice; appropriation-dependent agencies may terminate at the end of the fiscal year with the same notice. For billing questions or refund requests, contact support@ph360.io . We review each request individually and process any approved refund through AWS Marketplace.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support for PH360 is provided by Flourish and Thrive Labs, a U.S. company headquartered in Grayslake, Illinois, with an on-shore team. Reach us at . Self-service documentation is available 24/7 at support.ph360.io.
Getting help
Administrators manage accounts, Agents, permissions, usage, and cost directly in Birch, the PH360 admin console, so most changes need no support ticket. For everything else, contact us for help with using the platform, troubleshooting, onboarding, and billing questions. Standard support is included with every subscription, with email response within two business days during U.S. business hours. Priority and dedicated options are available for departments with extended or around-the-clock operational needs, offering faster response and broader coverage.
Reporting issues and incidents
You can report four categories of AI output concern through support: biased or discriminatory outputs, materially inaccurate information, systematic errors, and outputs that may violate applicable law or professional standards. We investigate and remediate. For security or data incidents, we notify affected customers within two business days; for incidents involving protected health information, notification follows the timeline in your Business Associate Agreement.
Security and compliance documentation
Current security, privacy, and subprocessor documentation, SOC 2 Type II report availability, and HIPAA attestation on request are published at trust.fandtlabs.com.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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