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    Qrystal Voice Service Monitoring (BYOL)

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    Deployed on AWS
    Qrystal is a carrier-grade voice monitoring solution that ensures premium call quality. It provides unmatched visibility into both signaling and media quality, delivering actionable insights on user experience and network performance through patented time-slicing technology

    Overview

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    Qrystal helps you maintain full control of voice service quality when moving to the cloud. It analyzes all VoIP traffic packet-by-packet, automatically detects root causes of issues like dropped calls, and shortens troubleshooting time by up to 80%. Integrated with AWS services, Qrystal enables you to reliably monitor voice service performance across your entire infrastructure. Qrystal is the only VoIP monitoring solution with integrated control and media plane analytics, providing a complete end-to-end view of your voice service performance. While moving voice services to the cloud offers tremendous benefits, the transition process introduces a critical trade-off between cloud flexibility and service visibility. Businesses need comprehensive visibility to maintain service quality and ensure that the user experience meets expectations. Qrystal eliminates this trade-off:

    • Analyzes all call-related traffic in AWS (and on premises if needed)
    • Automatically identifies problems such as dropped or silent calls
    • Provides accurate and fast root cause analysis
    • Aggregates data to provide valuable statistics and KPIs
    • Assures high user experience that meets all user expectations Qrystal's patented time-slicing technology, conforming to ETSI TR 103 639 standards, delivers high temporal detail that genuinely represents end-user experience. This allows you to maintain control of your voice service quality while enjoying all the benefits AWS has to offer. Qrystal is easily deployed according to your requirements, whether fully cloud-based, hybrid, or as a managed service. Its flexible architecture supports small deployments up to large-scale tier-1 carrier implementations, with costs that scale with your needs. Use Qrystal to deliver significant business outcomes, including up to 96% decrease in dropped and silent calls, 80% shorter time-to-fix for issues, and comprehensive visibility into service quality that ensures your customers receive the premium voice experience they demand.

    This video should be included in the overview section: https://www.youtube.com/watch?v=pG5ceIIWwDQ 

    Highlights

    • Unique Dual Visibility - Qrystal uniquely monitors both signaling and media planes simultaneously, giving complete visibility into call connectivity and in-call quality. This dual analysis provides superior insights into real user experience unmatched by other solutions.
    • Patented Time-Slicing Technology - Voipfuture's fixed time-slicing approach creates Quality Data Records (QDRs) for every 5-second segment of voice calls, enabling precise measurement of user experience and accurate root cause detection that reduces troubleshooting time by up to 80%.
    • AI/ML Integration - Seamlessly integrates with AWS services like Lookout for Metrics and SageMaker, providing reliable, high-quality data for anomaly detection, adaptive alarming, and service automation that enables a true transition to data-driven voice operations.

    Details

    Delivery method

    Delivery option
    Qrystal Voice Service Monitoring (BYOL) - Manager and Probe
    Qrystal Voice Service Monitoring (BYOL) - additional Probe

    Latest version

    Operating system
    OtherLinux RockyLinux 9.5

    Deployed on AWS

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    Pricing

    Qrystal Voice Service Monitoring (BYOL)

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    Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Vendor refund policy

    We do not currently support refunds, but you can cancel at any time.

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    Usage information

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    Delivery details

    Qrystal Voice Service Monitoring (BYOL) - Manager and Probe

    The CloudFormation template launches two EC2 instances: Manager and Probe. Manager has one ENI for OAM and Probe has two ENIs for OAM and monitoring.

    CloudFormation Template (CFT)

    AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."

    Version release notes

    Qrystal Release 9.2.11, CloudFormation template version 2

    Additional details

    Usage instructions

    Access the application via a browser at https://<public_dns>/. To connect to the operating system, use SSH and the username voipfuture.

    Support

    Vendor support

    Please allow 24 hours Voipfuture Support:

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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