I use the product for monitoring telephony services.
Qrystal Voice Service Monitoring (BYOL)
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Reporting has enabled efficient monitoring and supported top-tier telephony service
What is our primary use case?
How has it helped my organization?
The product and team have helped us maintain best-in-class telephony service for our users.
What is most valuable?
The reporting is top notch, and the system is highly configurable.
What needs improvement?
It might be helpful to have video tutorials embedded into the product that give you 15-30 second details about certain analytics, etc. Future version ideas? Would be nice to have a mobile app.
For how long have I used the solution?
I have used the solution for three years.
What's my experience with pricing, setup cost, and licensing?
The cost is competitive and worth the investment.
Which other solutions did I evaluate?
We considered a variety of options before selecting this product.
What other advice do I have?
I recommend getting in touch with their team. You will be glad you did.
Real-time insight into voice quality issues has improved customer experience
What is our primary use case?
How has it helped my organization?
The partner is very sensitive to customer satisfaction and keeps seeking ways to identify any service degradation as quickly as possible. With Qrystal, we can spot any issue with customer voice quality down to its root cause and work towards its solution as quickly as possible.
What is most valuable?
We found the network segmentation feature very valuable. Qrystal determines the quality at multiple points in the network, which significantly speeds up troubleshooting by isolating the network elements or segments that cause impairments.
What needs improvement?
Qrystal could be improved by including Diameter KPIs.
For how long have I used the solution?
I have used Qrystal for 6 years.
What was my experience with deployment of the solution?
There were no deployment issues.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and support?
The customer service experience has been good.
Which solution did I use previously and why did I switch?
We used other monitoring systems, but with Qrystal we were able to find issues on the network much more quickly.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The solution was implemented by a team that included both internal and vendor resources.
What was our ROI?
We observed a significant return on investment due to faster issue detection and resolution.
What's my experience with pricing, setup cost, and licensing?
The pricing is subject to commercial negotiations.
Which other solutions did I evaluate?
We evaluated alternate solutions before choosing Qrystal.
What other advice do I have?
Qrystal stood out during our assessment for voice quality monitoring and proved its value in the first month after deployment. It delivers real-time data visibility for both quality of service and quality of experience. This is essential for us to continuously improve speech quality for our customers.
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