Sold by: Premier NX Services
Integrating Amazon Connect Customer & Odoo streamlines the agent experience - allowing them to handle calls within Odoo. Say goodbye to siloed data. Populate fields automatically, reduce manual work, and enhance your reporting capabilities.
Overview
Reduce friction for your workforce, increase visibility for operations, and reduce siloed data. Premier NX helps organizations integrate Amazon Connect Customer with Odoo so customer information, interaction data, and agent workflows work together inside a more unified CX operating model.
What’s included
- Amazon Connect Customer and Odoo workflow discovery
- CTI / embedded agent experience planning
- Screen pop and customer lookup logic
- Custom profile matching scenarios
- Inbound/outbound interaction handling workflow support
- Automatic interaction activity logging
- Contact attributes, queue data, call outcomes, and interaction details mapped into Odoo
- Optional AI summary, sentiment, transcript, and recording link where applicable
- Testing, validation, launch support, and stabilization
- Optional post-launch managed services for optimization and enhancements
How we deliver
Premier NX follows a structured delivery approach: discovery and requirements, workflow mapping, integration design, configuration/build, testing, launch stabilization, and optional ongoing optimization. The goal is to reduce agent friction while improving the quality of Odoo-based CX reporting.
Highlights
- Embedded Amazon Connect workflows - improve the agent experience while enhancing interaction context.
- Stronger case-level visibility - capture call activity, contact attributes, and interaction details.
- Fewer screens and tabs = higher productivity. Integrating CRM and interaction handling provides advanced insights and greater agent efficiency.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
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