Overview
It’s no longer enough to just “be in the cloud.” Today businesses are under pressure to use cloud technologies to solve strategic problems, build new revenue streams, and decrease costs. With the pace of innovation accelerating like never before, they need to transform how they operate in the cloud — to evolve to cloud native. As organizations pursue this evolution, they need more than just support. They need help understanding how to scale their IT organization in an agile world, how to transform their environments, how to streamline their operating models. As IT organizations break down the traditional build and operate barriers and open up new possibilities to accelerate innovation — they need more than the traditional MSP models constrained to fit inside the boundaries of the past.
A Modern, Highly Collaborative Support Model Built for the New World
Rackspace Elastic Engineering provides your business access to a pod of cloud engineers who work as an extension of your team to shape your outcomes as you evolve to cloud native. No tickets, no SLAs to check — just work directly with your pod of multidisciplinary and highly skilled cloud experts as you would your own team. You’ll always work with the same dedicated pod and resources, accessed in flexible and easy to manage hours-based tiers each month. Work collaboratively to set sprint-based projects and long-term goals that move your cloud environments and results forward. Elastic Engineering supports a broad range of cloud services including building, migrating, optimizing and managing your AWS environment(s).
- “Do with” Approach: Our Elastic Engineering Pod works in an agile, sprint based model right alongside your team
- Consistent Team: No matter which tier of hours you use each month, you’ll always work with the same pod that knows you, your environment and your business.
- Flexible, Tiered Pricing: Purchase ‘fractional access’ to your pod via straightforward hours-based tiers and scale up and down monthly should your business needs change
- Multi-faceted skill sets: The Elastic Engineering Pod consists of an engagement manager, architects and engineers working together as one unit.
- Accelerators: Rackspace Technology creates platform tools and frameworks that can be used across all teams, so every customer benefits from the collective knowledge of all our pods.
Highlights
- On-demand access to experts: You gain access to an established tier of monthly hours in which you will be able to leverage a team of cloud experts assigned to your account, organized into a group based on your support requirements.
- Diversified skill sets: The Rackspace Elastic Engineering team assigned to your business will consist of an Engagement Manager, architects and engineers working together as one unit. These cloud experts have been working together long-term across multiple clients and projects.
- Optimal team structure: No matter which tier of hours you use each month, you’ll always work with the same familiar experts that know you and your business.
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