Sold by: Rakuten Symphony
Deployed on AWS
Rakuten Field Force Manager (FFM) is an AI-powered, cloud-native field service management platform that digitizes and optimizes end-to-end field operations. It delivers real-time visibility, intelligent scheduling, mobile-first execution, and predictive analytics to help enterprises across telecom, utilities, infrastructure, and managed services boost productivity, cut costs, and exceed SLAs.
With smart task automation, GIS-based live tracking, and the powerful Connect mobile app, Field Force Manager ensures the right technician reaches the right job at the right time, while AI-driven features like PPE compliance checks, hazard detection, and instant chatbot support empower field teams. Achieve faster service delivery, higher workforce utilization, and complete operational transparency with a scalable, low-code solution built for modern field service management and workforce automation.
Overview
AI-Powered Field Service Management & Workforce Automation
Rakuten Field Force Manager (FFM) is a next-generation, cloud-native platform that transforms traditional field operations into an intelligent, fully digitized ecosystem. Designed for enterprises managing large or distributed field teams-telecom, utilities, infrastructure, facilities management, and smart cities-FFM delivers complete control over scheduling, execution, compliance, and analytics from a single unified interface.
By combining AI-driven automation, real-time GIS visibility, and a mobile-first experience, Field Force Manager eliminates paper-based processes, reduces response times, optimizes resource utilization, and ensures consistent SLA compliance across thousands of daily field activities.
Core Capabilities
- Intelligent Scheduling & Task Automation - Automatically assigns and prioritizes work orders based on skills, proximity, availability, and workload; prevents conflicts and minimizes travel time.
- Real-Time GIS Map View & Live Tracking - Visualize technician locations, job statuses, and service areas on an interactive map with color-coded insights for instant situational awareness.
- Connect Mobile App - Offline-capable app with guided workflows, geo-tagged rich media capture, AI-powered PPE/hazard detection, face blurring, image quality validation, and in-app AI chatbot support.
- AI-Powered Compliance & Safety - Automatic PPE compliance monitoring, hazard detection, and privacy protection reduce risks and rework.
- End-to-End Work Order Management - Seamless creation, assignment, execution, and closure with full integration to ticketing, CRM, and ERP systems.
- Low-Code/No-Code Customization - Rapidly adapt workflows, forms, templates, and hierarchies to match unique business needs.
- Advanced Analytics & Dashboards - Real-time KPIs, predictive insights, and drill-down reporting for continuous operational improvement.
- Fleet & Resource Optimization - Track vehicles, monitor fuel usage, and optimize routes to lower costs and environmental impact.
Key Business Benefits
- Faster Service Delivery - Smart routing and automation dramatically reduce response and resolution times.
- Higher Workforce Productivity - Optimize every technician's day with the right job at the right time.
- Lower Operational Costs - Cut fuel, overtime, and unproductive travel through data-driven planning.
- Guaranteed SLA Compliance - End-to-end visibility and proactive alerts ensure on-time performance.
- Improved Customer Satisfaction - Deliver reliable, transparent, and high-quality field service.
- Scalable Digital Transformation - Cloud-native, API-first architecture grows with your business.
Rakuten Field Force Manager is the trusted choice for organizations ready to modernize field operations with intelligence, mobility, and precision-turning complex, fragmented workflows into a competitive advantage.
Highlights
- AI-Powered Field Service Automation: Intelligent scheduling, live GIS tracking, and predictive analytics maximize technician productivity and SLA compliance.
- Mobile-First Connect App with AI Safety Tools: Offline execution, geo-tagging, PPE/hazard detection, and instant chatbot support for field teams.
- Real-Time Visibility & Cost Reduction: Unified dashboards and route optimization lower travel costs while delivering complete operational control.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Small | Up to 50 users, 2 nos. of Configurator Users, SSO optional, 200 Daily Task Processing Limit, 400 API Integration Rate (Requests/Day), 5 Technical Support Tickets per month, Guided Onboarding & Training. (Displayed prices are indicative only. Please request a private offer for customized pricing) | $1.00 |
Medium | Up to 100 users, 4 nos of Configurator Users, SSO included, User Provisioning (SCIM) available, 400 Daily Task Processing Limit, 1000 API Integration Rate (Requests/Day), 15 Technical Support Tickets per month, Guided Onboarding & Training, Priority Feature Requests available. (Displayed prices are indicative only. Please request a private offer for customized pricing) | $1.00 |
Enterprise | Offers customizable licensed user seats, high-volume DAU capacity, granular RBAC with integrated SSO and SCIM-based user provisioning, a customizable daily task processing limit, a dedicated account manager with premium support, a comprehensive onboarding and training program with on-site options, strategic partnership opportunities with dedicated engineering resources for custom solutions, and the ability to influence the product roadmap.(Displayed prices are indicative only. Please request a private offer for customized pricing) | $1.00 |
Vendor refund policy
Thank you for choosing SiteManager through the AWS Marketplace. We aim to provide exceptional service and high-quality solutions to our customers. In the unlikely event that you are dissatisfied with your purchase, we are committed to offering clear terms for refunds to ensure a seamless experience.
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Delivery details
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Support
Vendor support
Support Options: In app AI chatbot, documentation and training, SLA backed enterprise support Contact us at rsi-ffm-product-team@mail.rakuten.com or visit
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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