Sold by: Rakuten SymphonyÂ
Rakuten Field Force Manager (FFM) is an AI-powered, cloud-native field service management platform that digitizes and optimizes end-to-end field operations. It delivers real-time visibility, intelligent scheduling, mobile-first execution, and predictive analytics to help enterprises across telecom, utilities, infrastructure, and managed services boost productivity, cut costs, and exceed SLAs.
With smart task automation, GIS-based live tracking, and the powerful Connect mobile app, Field Force Manager ensures the right technician reaches the right job at the right time, while AI-driven features like PPE compliance checks, hazard detection, and instant chatbot support empower field teams. Achieve faster service delivery, higher workforce utilization, and complete operational transparency with a scalable, low-code solution built for modern field service management and workforce automation.
Overview
Field Force Manager (FFM) is a cloud-native, AI-powered platform designed to digitize and optimize field operations across industries. It enables enterprises to manage field activities with precision, scalability, and intelligence. FFM replaces fragmented workflows with a unified, data-driven ecosystem that enhances scheduling, task execution, compliance, and analytics. Key Features: Smart Scheduling & Automation: Automatically assigns tasks based on technician skills, location, and availability, reducing idle time and improving response rates. Real-Time Visibility: GIS-based dashboards track technician status, job progress, and SLA adherence, enabling informed decisions. Mobile App (Connect): Empowers field engineers with guided workflows, offline sync, GPS-tagged media capture, and AI-driven compliance checks. Integrated Work Order Management: Automates end-to-end service request handling with real-time updates and predictive analytics. AI-Powered Assistance: Includes hazard detection, PPE compliance, image validation, and an AI chatbot for instant support. Fleet & Resource Optimization: Tracks vehicles and assets to reduce travel time and operational costs. Configurable Workflows: Supports low-code/no-code customization for rapid deployment and alignment with business processes. Use Cases: Telecom, utilities, infrastructure, managed services, and smart city operations. Benefits: Faster service delivery, higher workforce utilization, reduced costs, SLA compliance, improved customer satisfaction, and data-driven productivity.
Highlights
- AI-Powered Field Service Automation: Intelligent scheduling, live GIS tracking, and predictive analytics maximize technician productivity and SLA compliance.
- Mobile-First Connect App with AI Safety Tools: Offline execution, geo-tagging, PPE/hazard detection, and instant chatbot support for field teams.
- Real-Time Visibility & Cost Reduction: Unified dashboards and route optimization lower travel costs while delivering complete operational control.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Small | (Displayed prices are indicative only. Please request a private offer for customized pricing) Up to 50 users, 2 nos. of Configurator Users, SSO optional, 200 Daily Task Processing Limit, 400 API Integration Rate (Requests/Day), 5 Technical Support Tickets per month, Guided Onboarding & Training. | $1.00 |
Medium | (Displayed prices are indicative only. Please request a private offer for customized pricing) Up to 100 users, 4 nos of Configurator Users, SSO included, User Provisioning (SCIM) available, 400 Daily Task Processing Limit, 1000 API Integration Rate (Requests/Day), 15 Technical Support Tickets per month, Guided Onboarding & Training, Priority Feature Requests available. | $1.00 |
Enterprise | (Up to 100 users, 4 nos of Configurator Users, SSO included, User Provisioning (SCIM) available, 400 Daily Task Processing Limit, 1000 API Integration Rate (Requests/Day), 15 Technical Support Tickets per month, Guided Onboarding & Training, Priority Feature Requests available) Licensed User Seats (Custom), High-Volume DAU Capacity (Custom), Granular RBAC & SSO Integration, SSO included, User Provisioning (SCIM) available, Customizable Daily Task Processing Limit, Dedicated Account Manager & Premium Support, Dedicated Onboarding & Training Program (On-site options), Strategic Partnership & Custom Solutions (Dedicated Engineering Resources), Influence Product Roadmap. | $1.00 |
Vendor refund policy
Thank you for choosing SiteManager through the AWS Marketplace. We aim to provide exceptional service and high-quality solutions to our customers. In the unlikely event that you are dissatisfied with your purchase, we are committed to offering clear terms for refunds to ensure a seamless experience.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Support Options: In app AI chatbot, documentation and training, SLA backed enterprise support Contact us at rsi-ffm-product-team@mail.rakuten.com or visit
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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