Sold by: ADQURA
End-to-end customer journey and decisioning strategy consulting for enterprises, helping them design, assess, and justify enterprise-wide 1:1 customer engagement programs. Our approach aligns business strategy, operating model, AI, data, and omni-channel execution into a clear roadmap, supported by a structured assessment of current capabilities and a quantified business case covering revenue uplift, cost efficiency, loyalty, and risk reduction. The result is a practical, board-ready strategy that turns personalized customer engagement into measurable business value.
Overview
AI-Driven Customer Journey & Value Realization Service helps banks, telecom providers and other enterprises design and justify enterprise-scale personalization and customer decisioning programs. This consulting service defines a clear strategy, operating model, and roadmap for delivering 1:1 customer engagement across omni-channel touchpoints using AI, advanced analytics, and cloud-native architectures on AWS.
The service includes strategic vision definition, capability and gap assessment, operating model design, and development of a quantified business case covering revenue uplift, cost efficiency, customer satisfaction, loyalty, and risk mitigation. It identifies high-value use cases, prioritizes decisioning capabilities, and produces a phased roadmap aligned to business, data, and technology readiness.
This offering is specifically designed to support and accelerate implementations related to Pega Customer Decision Hub (Pega CDH), including AI-driven Next Best Action strategies, omni-channel orchestration, and integration with enterprise data and analytics platforms on AWS. It is ideal for regulated enterprises seeking a practical, board-ready foundation for AI-powered customer journey transformation.
Highlights
- AI-Driven Customer Journey Strategy – Define a clear enterprise roadmap for 1:1 personalization using AI-driven decisioning and omni-channel orchestration on AWS.
- Accelerate Pega CDH Adoption – Shape and justify AI-powered Next Best Action strategies aligned to Pega Customer Decision Hub (Pega CDH) and enterprise data platforms.
- Quantified Business Value Realization – Build an investment-grade business case covering revenue uplift, cost efficiency, customer loyalty, and risk mitigation.
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Software associated with this service
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