Sold by: Pegasystems
Deployed on AWS
With Pega Platform for Workflow Automation, organizations automate end-to-end workflows or modernize and retire legacy systems on a single, AI-driven platform delivering faster outcomes, lower operating costs, and scalable, cloud-ready operations in as little as 90 days.
4.2
Overview
With the Pega Platform, operations and IT leaders gain a unified foundation to automate work, modernize legacy applications, and orchestrate AI-powered workflows across the enterprise.
Included in this offer:
- Pega full as-a-Service experience with an entire Route to Live supporting application life cycles from development to testing to go-live.
- Pega's leading Platform for Workflow Automation, including Pega GenAI for Workflow Automation, empowering organizations from design to runtime with trusted AI capabilities.
Automate end-to-end work.
Design and run intelligent workflows that orchestrate low-code automation, AI agents, rules, integrations, and decisioning across dozens of systems. This approach is commonly applied to complex operations in financial services, insurance claims and underwriting, healthcare administration, public sector case management, telecommunications service operations, and manufacturing workflows.
Transform and retire legacy systems fast.
Leverage Pega GenAI Blueprint to ingest legacy process documentation, data, and logic, and rapidly reimagine them as modern, cloud-ready workflows. This Blueprint-led approach enables accelerated retirement of non-Pega legacy systems such as legacy BPM, CRM, mainframe-based workflows, and Lotus Notes reducing risk versus traditional rip-and-replace programs across regulated and asset-intensive industries. Connect front- and back-office experiences.
Embed workflows into any channel web, mobile, chat, email, voice, and partner systems supporting customer and employee journeys such as digital servicing in banking and insurance, patient and member interactions in healthcare, constituent services in government, order and service management in communications, and shop-floor-to-office processes in manufacturing.
Unlock efficiency at enterprise scale.
Optimize throughput and cost with intelligent work prioritization, routing, SLA management, real-time reporting, and predictive insights helping teams across operations-heavy industries resolve issues before they escalate and maximize resource utilization.
Deploy AI you can trust.
With Pega Predictable AI™, automation and self-service are governed by workflows, policies, and business rules, ensuring AI decisions are transparent, auditable, and aligned to enterprise intent, a critical requirement in regulated industries such as financial services, insurance, healthcare, and the public sector.
Accelerated Time-to-Value
Pega Platform for Workflow Automation includes a standardized accelerated motion designed to demonstrate value quickly:
- Transformation Test Drive to prove modernization of a selected legacy application using Blueprint.
- 90-day go-live to deploy production workflows.
- A roadmap to fully retire legacy systems, migrate data to the cloud, and scale automation across additional use cases.
This approach reduces transformation risk while creating a repeatable path to long-term modernization.
Highlights
- 95% straight-through-processing in fraud operations at Lloyds Banking Group
- +25% customer conversion & +30% customer satisfaction across EV test drives at Ford
- +40% NPS with double the throughput in estate settlement processing at Wells Fargo
Details
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Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Workflow Automation | Workflow Automation up to 120,000 cases per year. | $150,000.00 | |
Workflow Automation | Workflow Automation up to 250,000 cases per year. | $300,000.00 | |
Workflow Automation | Workflow Automation up to 500,000 cases per year. | $575,000.00 | |
Workflow Automation | Workflow Automation up to 1,000,000 cases per year. | $1,100,000.00 |
Vendor refund policy
As defined in terms, or as required by applicable law
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/ Global Customer Care: https://msp.pega.com or Contact us over the phone at: https://community.pega.com/support/contact
Global Customer Care: https://msp.pega.com or Contact us over the phone at:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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🤖 TO Services delivers specialized professional and managed services for Pegasystems environments, helping organizations implement, modernize, and operate the Pega Platform with efficiency and governance. With certified expertise in Pega architecture, AI driven decisioning, workflow automation, and legacy modernization, TO Services supports enterprises and public sector institutions in accelerating digital transformation, optimizing business processes, and ensuring scalable and secure operations.
With Pega Customer Service, organizations empower service agents and operations teams to resolve customer issues efficiently across assisted and digital channels using AI-driven, workflow-governed service, improving resolution speed, consistency, and customer satisfaction while optimizing cost-to-serve.
Modernize with AWS + Pega Infinity: AI-powered apps, cloud scalability, and legacy retirement by 2027
Experience heightened automation and ROI by integrating AWS Machine Learning into Pega application workflows with SoftServe Master Key. Our cutting-edge solution caters to businesses that utilize both AWS and Pega platforms, combining the power of AWS Machine Learning with Pega's AI and swift application development capabilities.
This highly secure plug-and-play connection between AWS and Pega systems allows companies to utilize their AWS service investments to create even more automated work in their Pega applications, especially as businesses move more of their IT needs to the cloud.
Customer reviews
Anudeep N.
Great way to automate your Market
Reviewed on Dec 12, 2023
Review provided by G2
What do you like best about the product?
It provides ootb built in templates where we can easily automate the process as per business needs
What do you dislike about the product?
Sometimes its hard to integrate with other apis
What problems is the product solving and how is that benefiting you?
It targets the right market where it understands the trend of the user by ai sales automation
Max L.
Easy to use and customize
Reviewed on Oct 09, 2023
Review provided by G2
What do you like best about the product?
Pegasystems Customer Engagement Suite provides a set of features. The customization options are improved. Its an established framework, in the industry.
What do you dislike about the product?
Its user interface lacking in appeal and modernity. This makes it less user-friendly and more difficult to navigate.
What problems is the product solving and how is that benefiting you?
Pegasystems Customer Engagement Suite has the ability to help us analyze customer behavior and preferences. This creates personalized experiences for our customers leading to satisfaction levels.
Mrinal G.
Easy automation tools using AI
Reviewed on Jun 16, 2023
Review provided by G2
What do you like best about the product?
The whole UI of the tool is so simple to use and makes the process of automation smooth. This tool reduces time and makes sales performance efficient.
What do you dislike about the product?
The size of the application is quite significant. Therefore it lags and shuts down quite often.
What problems is the product solving and how is that benefiting you?
It makes learning, handling and maintaining of sales process straightforward, simple and automated.
Zach C.
Pega Tool
Reviewed on Apr 20, 2023
Review provided by G2
What do you like best about the product?
Makes the processing of client information very intuitive.
What do you dislike about the product?
Does not give an option for start to finish.
What problems is the product solving and how is that benefiting you?
Makes taking care of clients straightforward and in a user-friendly way.
Sumeet Y.
A Link between market and business decisions
Reviewed on Apr 01, 2023
Review provided by G2
What do you like best about the product?
Great data visualization tools, analytics, and analysis features provide deeper insights about market requirements and in making business decisions
What do you dislike about the product?
This tool requires extensive training for new people and completely understanding applications its usage. That means users need to invest time in learn the application.
What problems is the product solving and how is that benefiting you?
The ease of accessing past calls and understanding the cycle of the sales process. The tool even summarizes with an email for the user to understand the history and formalize.