Sold by: Commerce Architects
Our customizable solution, deployed in your AWS environment, is your first step toward transforming your retail operations with AI-driven intelligence. By combining deep commerce expertise with advanced GenAI/ML workflows, MerchantIQ helps your organization reduce friction, accelerate time-to-resolution, and elevate the customer experience.
Overview
In today’s fast-moving digital commerce landscape, retailers can’t afford disruptions caused by unexpected data issues. Price mismatches, missing products, incorrect availability, and catalog inconsistencies lead to lost revenue, wasted engineering cycles, and frustrated customers.
MerchantIQ is designed to eliminate those bottlenecks. Powered by intelligent AI agents, MerchantIQ enables merchandisers, operations teams, and business users to autonomously diagnose and resolve e-commerce data issues—without waiting on engineering teams.
Our platform is your first step toward transforming your retail operations with AI-driven intelligence. By combining deep commerce expertise with advanced GenAI/ML workflows, MerchantIQ helps your organization reduce friction, accelerate time-to-resolution, and elevate the customer experience.
HOW IT WORKS
1 – Discovery & Problem Mapping
We begin with a focused consultation to understand your current commerce environment, operational challenges, and sources of recurring catalog or pricing issues. Whether you’re dealing with complex SKU hierarchies, multi-channel pricing, or fragmented data systems, this session aligns our technical capabilities with your business goals.
2 – Data & System Analysis
Next, we conduct a deep-dive workshop with your engineering, data, or merchandising teams. Here, we identify the critical data sources, APIs, and workflows that influence your customer-facing commerce experience. This phase ensures we map the full data lineage—so our AI agents know where to look and what matters most.
3 – AI Agent Enablement & Custom Proof of Concept
Over the course of up to six weeks, we build a tailored Proof of Concept that brings MerchantIQ to life within your environment. During this phase, we:
Configure custom AI agents tuned to your product, pricing, and availability data
Integrate with your commerce platform, PIM, OMS, or inventory systems
Define automated checks, diagnosis flows, and resolutions
Demonstrate how your users can uncover root causes instantly and resolve issues without engineering intervention
This is where theory becomes reality—where you see real product fixes powered by intelligent agents, running within your own systems and data.
Highlights
- AI Agents That Diagnose & Resolve Commerce Issues Automatically MerchantIQ empowers merchandisers and operations teams to instantly uncover root causes of pricing, catalog, and availability anomalies—without waiting on engineering.
- End-to-End Visibility Across Your Commerce Data Stack Seamless integrations with your commerce platform, PIM, OMS, and inventory systems give teams a unified view of product data, enabling faster, more accurate decision-making.
- Faster Time-to-Resolution, Less Engineering Dependence By reducing manual investigation and ticket escalation, MerchantIQ accelerates issue resolution, frees engineering resources, and protects revenue with more reliable customer experiences.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
This will be a custom consulting engagement and as such will involve our AWS engineers working with your team.
Initially support channel for this will be through bizdev@commerce-architects.com