Overview
NAGRA Insight Negotiation Agent is an autonomous Customer Care Agent powered by controlled generative AI and digital twin technology that explains post-paid bills in natural conversational language. It is designed to address the 60% of call centre traffic that deals with billing enquiries and reduce the percentage of customer conversations that end with a discount, repackage or downgrade.
Enabled by Amazon Bedrock and Anthrophic's Claude 3 LLM and powered by NAGRA digital twin technology, the solution responds to and resolves billing queries utilizing your brand style. Guardrails prevent any negative interaction and the solution supports chat, social media and voice.
Through a natural language conversational discussion with the customer, the solution provides personalized answers based on the subscribers package details and utilizes your product naming, bill terminology and brand tone-of-voice.
Protected via full PII and privacy protection, the solution responds to the following question areas:
- Balance due
- Previous month balance and payments received
- Bill summary
- Explain changes from previous month
- Next month bill amount
- Bill items descriptions for thousands of different bill items
- Billing for partial month activity, i.e. a billing cycle for more or less than one month
- Billing for partial month activity, for a specific service
- Explanation for services and bill sections: Internet, TV, Phone, Mobile, Other, Taxes
- Promotion of positive actions, such as auto-pay setup
- Late fees explanation
- Transfer to human agent on request
- Transfer to retention on churn request (optional)
- Transfer to human agent or other chatbot to handle different subjects such as technical problems
- Service changes suggestion & transfer: suggest service changes & transfer when accepted by the user
In addition, the solution has control features for the configuration of answers against any subject and automated tests for answer compliance.
Easily setup through adaptable connectors to billing systems and API-based conversation integration together with with optional API-based user data import for advanced conversation subjects.
Professional services support available to create and set-up answers, integrate APIs and provide support through soft and full launch.
Contact aws-marketplace@nagra.com for more details.
Highlights
- Address the 60% of call centre traffic that deals with formulaic or repetitive billing enquiries with an autonomous Customer Care Agent. Powered by controlled generative AI and digital twin technology, our solution explains post-paid bills in natural, conversational language.
- Reduce the percentage of customer conversations that end with a discount, repackage or downgrade through an always-on virtual call centre agent accessible to your subscribers through chat, social media and voice.
- Through a natural language and conversational discussion with your customers, provide personalized answers based on their package details that use your product naming, bill terminology and brand tone-of-voice.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
Insight Negotiation Agent - Proof of Concept Fee | Fee for Insight Negotiation Agent Proof of Concept. Contact aws-marketplace@nagra.com with any questions. | $50,000.00 |
Vendor refund policy
No refunds provided.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
For all support needs please contact aws-marketplace@nagra.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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