Sold by: Dedicatted
For SaaS companies that lose new users in their first weeks because the product is complex, in-app tours go stale and customer support answers the same how-to questions. Dedicatted implements UniGuide, our AI product expert, inside your application: it answers from your own documentation, shows users where to click and personalizes guidance to each user's page, role and permissions, with its knowledge base in your AWS environment. A four-week pilot covers SDK integration and 20 to 30 guided scenarios.
Overview
Who this is for
B2B and B2C SaaS companies in Canada, the United States and Europe with complex products, rising onboarding drop-off and a support queue full of how-to tickets, and companies running long-lived internal software that few people can use well. The buyer is the VP Product, Head of Customer Success or CTO.
The problem
Complex products lose users before they reach value. Product tours go out of date with each release, documentation lives outside the product, and support answers the same questions again and again. Generic chatbots answer from the open web, guess when the answer is missing and cannot see what the user is doing in the product.
What we deliver
Four-week pilot. A joint workshop on your onboarding journey, UniGuide SDK integration into your application, a knowledge base built from your own documentation and deployed inside your AWS environment, and 20 to 30 guided scenarios that answer questions and highlight where to click.
How it answers. UniGuide reads the user's context in the product, such as page, role and permissions, answers strictly from your verified material, says so when the answer is not there, and asks permission before completing any step on the user's behalf.
Production rollout. Scenarios are extended product area by product area, with analytics on questions asked and where users get stuck, so product and customer success teams see what to fix.
Data questions and upkeep. The optional data analyst engine lets users ask questions about their own data within their permissions, and monthly upkeep keeps knowledge and scenarios in step with your releases.
UniGuide by Dedicatted is also listed on AWS Marketplace as a software product; this listing is the implementation service that puts it into your application, and you own the resulting integration code.
AWS services integrated
Amazon Bedrock, Amazon ECS on AWS Fargate, Elastic Load Balancing, Amazon ECR, Amazon S3, AWS Secrets Manager, AWS Certificate Manager and Amazon CloudWatch, with the knowledge base and its vector index in your AWS account.
Outcomes
- New users get answers inside the product, at the moment they are stuck.
- Answers come only from your verified material, with an honest reply when the answer is missing.
- Fewer how-to questions reach your support team.
- Product and customer success teams see exactly where users get stuck.
Evidence
UniGuide is Dedicatted's own AI product expert, offered on AWS Marketplace, and Dedicatted holds the AWS AI Services Competency. In our published case study, a manufacturer embedded UniGuide in long-lived operational software that few people could use well, so users get answers from the company's own material and see where to click without leaving the task.
Where we deliver
Dedicatted is an AWS Premier Tier Services Partner and AWS Managed Service Provider headquartered in Toronto and Montreal, Canada. It is the first Canadian partner to hold both AWS AI Competencies (Generative AI and Agentic AI) and the first and only Canadian AWS Partner to hold the AWS Digital Sovereignty Services Competency. We deliver across Canada, the United States and Europe, in English and French, and support Canadian data residency in the AWS Canada (Central) and Canada West (Calgary) Regions.
AWS infrastructure charges
AWS bills you for the resources UniGuide runs on in your account, such as Amazon ECS on Fargate, load balancing, Amazon Bedrock usage, storage and CloudWatch. Any UniGuide software subscription is set out in its own AWS Marketplace listing or private offer. We work through IAM roles you create.
Highlights
- An AI product expert inside your SaaS application: UniGuide answers questions from your own documentation, reads the user's page, role and permissions, highlights where to click and asks permission before completing any step, so new users reach value without leaving the task.
- A four-week pilot with SDK integration, a knowledge base deployed inside your AWS environment and 20 to 30 guided scenarios, then a product-area rollout with analytics showing where users get stuck.
- Implemented by the team that builds UniGuide, Dedicatted's AI product expert offered on AWS Marketplace, an AWS Premier Tier Services Partner with the AWS AI Services Competency.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Contact
- Email: contact@dedicatted.com
- Contact form: https://dedicatted.com/contact
- Service page: https://dedicatted.com/insights/uniguide-ai-product-expert-inside-any-software
Before you buy
- A scoping call confirms your product, the onboarding journey and support topics in scope, your documentation sources and where UniGuide will run in your AWS environment, followed by a written scope and a private offer through AWS Marketplace.
During delivery
- A named engagement lead and a shared channel with the engineers doing the work, in English or French.
Response time
- Support requests receive a response within two business days.
After handover
- Integration code, scenarios and knowledge base configuration stay with your team, and monthly upkeep is available as an add-on.