FARO is a leader in providing cloud solutions to the government marketplace. Data Warehouses offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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This listing sells two support offerings for the Donau data warehouse, each billed by units under a contract. You choose Premium Government SaaS Support or HyperCare Government SaaS Support. Both are independent support options, not tiered instance sizes. Pricing scales with the number of units you buy. Support is delivered as software-as-a-service for state government compliance workloads. You select the offering that matches your service level needs, then set the unit quantity to size your commitment.
Top-of-mind questions for buyers
What does one billing unit represent for these support offerings?
FARO structures support around units tied to complexity and service scope. Support offerings use Feature and Capability Units for complexity-based licensing and Micro Service Blocks for tailored support. Your total scales with the number of units you buy. For exact unit definitions matching your workload, contact the vendor.
How do Premium and HyperCare support offerings differ in what I get?
Both are billed by units under a contract, but each represents a distinct service scope, not a tiered instance size. You select the offering matching your service level needs. FARO does not publish the specific difference in scope between these two options, so contact the vendor to confirm coverage details.
Is my subscription prorated if I start or cancel partway through the term?
No. FARO does not offer prorated licenses. Subscriptions are sold as full-term agreements, with fees charged for the entire period. If you start mid-term or stop early, you still pay the full term. Fees are due in advance and are non-refundable except where the SLA requires.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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