Sold by: YakTrak
Deployed on AWS
YakTrak is a performance enablement platform purpose-built for enterprises using Amazon Connect Contact Lens. It transforms QA insights into structured coaching workflows that systematically reduce conduct risk, lift agent capability development, and improve customer experience. By embedding compliance tracking and measurable development into daily operations, YakTrak delivers sustained performance uplift at scale.
Overview
YakTrak combines GRISTs 30 years of proven coaching expertise with a SaaS platform designed to accelerate Amazon Connect adoption and deliver measurable performance improvement. By integrating directly with Contact Lens, YakTrak evaluates 100 percent of customer interactions in real time, surfacing insights on compliance, sales, and service behaviours and turning them into clear, trackable workflows. This ensures that coaching, compliance, and performance enablement become part of the daily operating rhythm, not one-off events. The platform makes QA insights actionable by linking flagged issues with targeted behavioural coaching recommendations and goals and structured development pathways. Leaders can assign ownership, monitor progress, and prove resolution at scale, while agents benefit from transparent, measurable goals tied directly to the KPIs that matter most. This alignment between inputs and outcomes enables enterprises to systematically lift agent capability and deliver stronger customer experiences. With compliance tracking, operational accountability, and measurable outcomes embedded into every workflow, YakTrak enables enterprises to build a culture of consistent coaching and development. The result is reduced conduct risk, improved performance, and sustained adoption of Amazon Connect across the organisation, delivering both immediate impact and long-term scalability.
Highlights
- Embed Proven Coaching into Daily Operations YakTrak combines GRISTs 30 years of coaching expertise with a SaaS platform to accelerate Amazon Connect adoption, systematically reduce conduct risk, and lift agent capability at scale.
- Close the Loop on 100 percent QA with Structured Action By transforming Contact Lens insights into clear, trackable workflows, YakTrak enables leaders to assign ownership, prove resolution, and connect QA findings directly to measurable development goals.
- Drive Measurable, Compliant Performance Uplift YakTrak embeds compliance tracking, coaching consistency, and performance enablement into daily operations. Delivering stronger customer experience, operational accountability, and sustainable results.
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
YakTrak SaaS: Essentials | YakTrak Essentials provides the foundation for consistent performance enablement and compliance. It equips teams with operating rhythm measurement, goal tracking, dashboards, classic reporting, document libraries, and in-app notifications to keep daily activities visible and aligned. Leaders can streamline coaching, development, meeting and compliance workflows and access non-cadence based documents while leveraging onboarding, SSO, and ongoing support. Essentials is ideal for organisations looking to embed structured coaching practices, measure team performance, and reduce operational risk with a simple, scalable solution. | $0.001 |
YakTrak SaaS: Enterprise | YakTrak Enterprise builds on Essentials with advanced features and AI-powered capabilities to drive measurable performance uplift at scale. It closes the loop on 100% QA with compliance forms, digital whiteboards, and complex workflows, while safeguarding data with enterprise-grade DLP. Enterprise adds Goal AI, coaching transcription and assessment, activity summarisation, and deep CCaaS data integration to turn every customer interaction into actionable development insights. With dedicated support, training, and account management, Enterprise is designed for large or highly regulated organisations seeking to lift capability, accelerate adoption, and embed compliance into daily operations. | $0.001 |
Vendor refund policy
YakTrak Refund Policy: Where a customer chooses to cancel all or part of a subscription, within the terms of the contract, YakTrak will refund the unused portion of the subscription.
If YakTrak fails to meet Service Level Agreements set out in the agreement, YakTrak will provide service credits in line with the agreement.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
If you want to know more about how YakTrak can help transform your compliance and performance outcomes please contact us at: support@yaktrak.com.au . We will then get in touch to organise a time to understand your requirements and organise a customised demonstration.
Ongoing customer support: First level support provided by client Second level support provided by YakTrak and includes, dedicated relationship manager, assistance for first level support with daily requirements such as password resets, set up, and general maintenance, updates to forms and documents within YakTrak and support for users to ensure they are deriving value from YakTrak features.
AWS infrastructure support
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