Sold by: Akkodis
Akkodis runs and maintains the applications you depend on, on AWS — covering COTS packages and bespoke line-of-business systems of any size, shape and deployment model, including hybrid. Delivered by AWS-certified engineers under ITIL-aligned service management, with optional CI/CD pipelines for low-downtime change. Pair with Akkodis Managed AWS Cloud Platform for an end-to-end managed environment, or run alongside an existing platform team.
Overview
Akkodis Managed Application Services on AWS operates and maintains the business applications you depend on. We cover one or many applications, of any size, shape and deployment model — from small line-of-business systems to large mission-critical workloads — spanning both commercial off-the-shelf (COTS) packages and bespoke custom applications. Workloads can run fully in AWS or in hybrid configurations connected to on-premises systems.
This product covers the application layer: the applications themselves, their operating systems, runtimes, databases, integrations and supporting services. It pairs with Akkodis Managed AWS Cloud Platform — which covers the underlying landing zone, account governance, security and platform operations — for an end-to-end managed environment. It can also run alongside an in-house or third-party cloud platform team.
Two delivery flavours, one service
- Traditional application managed services for COTS workloads on virtual machines or managed services — including operating system, runtime, load balancer, TLS, database, storage and backup operations. Indicative stacks supported include large ecosystem products (for example, ESRI ArcGIS), enterprise identity and access products, Oracle, Microsoft and other long-standing enterprise software.
- DevOps-powered application managed services for bespoke applications, with automated build, test, approval and deployment pipelines, infrastructure-as-code, and minimised downtime for mission-critical workloads. Common runtimes include Java, .NET, Node.js, Python and container-based stacks.
Application operations
- L1 to L3 application support, incident management and problem management
- Operating system, runtime and application patching, upgrades and version management
- Load balancing, TLS and certificate lifecycle management
- Application integrations, APIs, messaging and event-driven components
- Hybrid connectivity to on-premises systems via AWS Direct Connect, VPN and private DNS
Database and data services
- All AWS data technologies supported, including relational (Amazon RDS, Amazon Aurora, databases on Amazon EC2), NoSQL (Amazon DynamoDB, Amazon DocumentDB, Amazon Keyspaces, Amazon Neptune), caching (Amazon ElastiCache, Amazon MemoryDB), and search (Amazon OpenSearch Service)
- Analytics and data warehousing on Amazon Redshift, Amazon Athena, AWS Glue and Amazon EMR
- Streaming and event data with Amazon Kinesis and Amazon MSK
- Patching, version management, performance tuning and query optimisation
- Backup, restore testing, data lifecycle management and encryption in flight and at rest
DevOps and release management
- Automated build, test, approval and deployment pipelines (CI/CD)
- Infrastructure-as-code for application workloads, with templated, repeatable deployments
- Auto-scaling and rolling, low-downtime updates where workload design allows
- Change, release and configuration management
Application monitoring and observability
- Application performance metrics, logs and traces with alarm and escalation thresholds
- Business-level metrics where instrumentation allows, in addition to technical telemetry
- Proactive triage to resolve issues before they become incidents
Service management
- ITIL-aligned service management with SLAs and Service Level Objectives
- Akkodis Service Center support across multiple time zones
- Operations aligned to the AWS Well-Architected Framework and ISO 27001-aligned practices
How we deliver
Akkodis is an AWS Advanced Tier Services Partner. Our engineers hold AWS certifications including DevOps Engineer – Professional and SysOps Administrator – Associate, alongside deep application, database and integration expertise. We offer flexible delivery models — on-site at your location, on-shore, near-shore or off-shore — to match your security, cost and collaboration needs.
Highlights
- End-to-end operation of applications on AWS — COTS and bespoke, of any size, shape and deployment model including hybrid — with the operating system, runtime, integrations and supporting services managed as one service.
- Full coverage of the data layer — relational, NoSQL, caching, search, analytics and streaming services across the AWS data portfolio — with patching, performance tuning, backups and lifecycle management included.
- CI/CD pipelines for low-downtime change on bespoke workloads, delivered under ITIL-aligned service management with SLAs. Pairs with Akkodis Managed AWS Cloud Platform for an end-to-end managed environment.
Details
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Deployed on AWS
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Support
Vendor support
Akkodis provides support for this managed service through the Akkodis Service Center, operating across multiple time zones.
Our ITIL-aligned service management includes defined SLAs and Service Level Objectives, including up to 24x7 operations with response times as low as 15 minutes.
For more information or to contact our team, visit