Sublime Email Security Platform

Our primary use case for Sublime Security is email security, so we use Sublime Security to protect Microsoft 365 email against phishing, business email compromise, any malicious links and attachments, and other email-based threats. We're particularly interested in threats that can get through the traditional email security because they don't necessarily look like conventional spam or malware.

Sublime Security has given our security team better visibility into what's happening in our email environment, and it has actually helped us identify suspicious messages more quickly. For example, one of the benefits is that we're able to investigate email threats without relying entirely on users reporting those suspicious messages. The security team at Cloudhouse can actually see patterns and indicators across the environment and respond accordingly. It has actually reduced the manual investigation work as well.

Sublime Security has positively impacted our organization by allowing us to do much less manual phishing detection and email detection, and now we can automate a lot of that, freeing up a lot of our security team to do other work.

I think it's difficult to put an exact dollar figure on it, but we're certainly avoiding more phishing incidents because we're now using Sublime Security from what we saw maybe three or more years ago.

I'd say the best features Sublime Security offers are the threat detection and investigation capabilities, which are probably the most valuable part for us. I particularly appreciate the visibility into the email activity and the ability to investigate suspicious messages and understand why something was flagged. I'd say the protection against more sophisticated phishing and business email compromise attacks is also important. Those are difficult to deal with because they don't always contain obvious malware.

The investigation capabilities of Sublime Security stand out because they surface themselves in a very nice, obvious way. So when we are investigating, they're just easy to spot and easy to identify. The UI is very clear for us, and overall it's just what we would expect.

Regarding Sublime Security's AI capabilities, I think it's honestly pretty good. I haven't had any issues with either the governance side or the security side.

I think Sublime Security has been very accurate. For us, it's certainly stopped a lot of the manual investigation that we often do for phishing emails or malicious emails. Occasionally, it does give us false positives, but that's just a five-minute review of something, so it still cuts a lot of time down.

The product is powerful, but I suppose there are areas where someone new to the platform needs some time to understand all of the available functionality. It can be quite a lot as a new user to absorb the information. I'd also like more straightforward reporting for non-security stakeholders. Often I have to prepare reports for our CEOs, and they want it in a less technical way, a simpler view of things such as threats blocked, incidents investigated, and overall risk reduction.

I've been using Sublime Security for around two years now.

We've been using Sublime Security for a few years now and haven't had any issues with the solution.

Scalability has been good for us. We have a fairly large Microsoft 365 environment and haven't had any problems with the platform keeping up with our email volume.

Support for Sublime Security has generally been good. People we've dealt with have been knowledgeable about email security and they're able to understand the context of an incident rather than just treating it as a generic support ticket. There have been occasions where we would have liked a faster response, but the overall experience has been positive.

I would probably rate the customer support as a nine out of ten.

We didn't evaluate previous solutions. This was actually our first venture into security in this way.

I think the ROI for us is primarily in reduced security risk and reduced analyst time.

Pricing for Sublime Security seems appropriate for an enterprise security product. It's not really the cheapest option, but it benefits us. The overall cost does need to be considered against the size of the environment and the amount of security work you're replacing or reducing. So it seems fair, but I can also understand why some people might say it's expensive.

We didn't actually evaluate other options. We started with Sublime Security and found it met all of the objectives we needed, so we were happy to go ahead with it.

I haven't experienced any significant reliability issues or any issues at all. Sublime Security is normally pretty accurate in its detection. I appreciate the AI capabilities and the UI. I'm sure there is something that can be improved to make my life even better that I don't yet realize.

I recommend that you define your email security requirements before starting the evaluation. I would rate Sublime Security a nine out of ten.