Advanced email protection has enabled us to safeguard partners and reduce costly phishing risks
What is our primary use case?
Our main use case is two-fold. Primarily, as a channel partner, our core focus is channel enablement. We actively pitch, demonstrate, and distribute Sublime Security to our partner network, who then deploy it for end-user organizations. Secondarily, we 'drink our own champagne' by running it internally to protect our own business communications.
When we position it to our partners, we frame it as an advanced email security platform. It goes far beyond traditional junk filtering by actively hunting the sophisticated threats that bypass native defenses—specifically Business Email Compromise (BEC), CEO fraud, invoice scams, fake login pages, and malware attachments.
How has it helped my organization?
As a distributor, the positive impact for us is measured by how well the product performs for our partners and their end-users. Sublime Security has been a major positive because it perfectly fits our criteria for 'best-in-breed' solutions. Specifically, it delivers strong ROI, saves employee time, and significantly reduces risk exposure by preventing expensive breaches. Because it checks all these boxes, we've been able to successfully enable our partners across all our regions to confidently take it to market.
Another major positive is its deployment model. In today's cybersecurity landscape, 'rip-and-replace' is a massive hurdle for buyers. Sublime works flawlessly with existing tools, enhancing a customer's current stack rather than forcing them to rebuild it.
What is most valuable?
The standout features of Sublime Security revolve around its ability to catch advanced threats that bypass native defenses. Specifically, it excels at blocking malware attachments and stopping Business Email Compromise (BEC), such as CEO fraud and invoice scams.
A major advantage is its fast time-to-value because it isn't a rip-and-replace solution. Instead, it acts as a 'smarter layer' that enhances existing protections like Microsoft 365 or Google Workspace. While native security catches the obvious junk, Sublime uses flexible, customizable detection logic to catch the highly sophisticated attacks that easily slip through standard filters.
Finally, the platform gives you deep visibility and fast search capabilities across all email activity. Without a tool like this, investigations take far too long, and teams lack visibility into what actually breached the inbox. Sublime solves this by offering rapid detection, automated response actions, and the ability to quickly remove malicious emails in bulk.
What needs improvement?
Based on the feedback we receive from our partners and their end-users, there are two main areas for improvement: the learning curve and pricing for smaller organizations. First, while the platform is incredibly powerful, it isn't simply 'plug-and-play.' Security teams need to invest time into learning the product to extract its full value.
Second, the cost can feel a bit steep for small-to-medium-sized businesses (SMBs). However, we always caveat this by looking at the ROI: a single breach could put a small company completely out of business. While the upfront cost might seem high to them, preventing just one catastrophic breach means the tool instantly pays for itself.
For how long have I used the solution?
I have been using the solution for eighteen months.
What other advice do I have?
On a scale of one to ten, I rate Sublime Security a nine out of ten because I believe there are a couple of negatives regarding scalability for catering to enterprise and small to medium enterprises. Additionally, the product requires a learning phase, and it is not readily usable right away.
Sublime Security merits this rating because of a couple of changes that need to be addressed. If it catered to both small and enterprise businesses on a pricing scale, it would receive a ten, but it is not far away.
Effortlessly Blocks Malicious Emails, Saves Time
What do you like best about the product?
I like that the Sublime Email Security Platform is highly automated, which saves us time. We've significantly cut down the hours we used to spend reviewing emails and reported emails, reducing our annual effort by 400 hours. The initial setup was extremely easy.
What do you dislike about the product?
I have no complaints at this time.
What problems is the product solving and how is that benefiting you?
I use Sublime Email Security Platform to prevent malicious emails, solving the problem of phishing emails reaching users. It's highly automated, saving us time and reducing our email review effort by 400 hours annually.
Robust Malware Protection with Seamless Setup
What do you like best about the product?
I appreciate the Sublime Email Security Platform for its detection and automation features, especially behavior and content-based detection. The initial setup was great and seamless, making the transition from Minecast very smooth.
What do you dislike about the product?
Na
What problems is the product solving and how is that benefiting you?
I use Sublime Email Security Platform for malware protection, benefiting from its detection and automation features like behavior and content-based detection.
Flexible Detection Rules with Sublime Email Security
What do you like best about the product?
I appreciate how user-friendly both the UI and API of the Sublime Email Security Platform are, which allows me to create in-depth detections and automations easily. I like that Sublime MQL facilitates deep customization when creating detection rules, capturing specific scenarios with various email attributes. The platform provides complex detection rule creation that would be challenging with other solutions, and it's impressive how the functions in MQL allow for intricate rule construction, down to prevalence within the configured tenant. The powerful language of Sublime provides extensive coverage with its rules, which is another aspect I find valuable.
What do you dislike about the product?
Availability of ASA via the Sentinel integration? Allowing the summary to be forwarded to Sentinel.
What problems is the product solving and how is that benefiting you?
I use Sublime Email Security Platform for creating complex detection rules efficiently with MQL. The user-friendly UI and API enable seamless detection and automation, and the platform's powerful customization allows specific email scenarios to be captured.
Powerful and Intuitive Email Security Solution
What do you like best about the product?
I like how the Sublime Email Security Platform is really intuitive and offers a lot of functionality. The API backend is robust, letting us expand capabilities and add automation. The reporting, hunting, and rule creation journey are great. I also appreciate that the initial setup is really easy.
What do you dislike about the product?
Nothing.
What problems is the product solving and how is that benefiting you?
I use Sublime Email Security Platform to handle detections and manage coverage effectively. It fills gaps where other tools can't, with powerful MQL for custom rules tailored to our needs.
Accurate Out of the Box, Transparent Detections, and Powerful Automations
What do you like best about the product?
I like that Sublime has a high degree of accuracy out of the box negating a long tuning process. The regular updates to existing and creation of new core detections keeps us well protected. The ability to create custom detection, create bespoke automations is a massive plus point. I like that the detection logic is transparent, so you always know why something was flagged. The API features also make it simple to integrate into existing workflows and remove repetitive manual tasks.
What do you dislike about the product?
Sublime develops and releases new valuable features regularly that we would love to use. Unfortunately, inconsistencies in regional hosting outside of the direct control of Sublime can mean that sometimes these valuable new features don’t appear in our region right away.
What problems is the product solving and how is that benefiting you?
Sublime greatly strengthens our overall detection stack by adding defence in depth, its automated remediation of threats and it's automated analysis and remediation of user‑reported phishing significantly reduces manual investigation time whilst maintaining or improving response quality.
AI-Powered Email Security with Deep Detection Insights and Granular Control
What do you like best about the product?
AI powered email security with deep insight into detection logic and ability to get extremely granular with controls.
What do you dislike about the product?
Learning curve on rule language is steep and it takes some time to refine initial detection logic, get it tuned for your environment.
What problems is the product solving and how is that benefiting you?
Allows for hands-off handling of email security with high confidence. Great integrations with newer-gen security awareness training products, and great integration with Microsoft and Google built-in reporting tools
Advanced Threat Protection with Stellar Support
What do you like best about the product?
I really like that the Sublime Email Security Platform is simple to use and very customizable, which is important for our large and sometimes complex organization. We love that the engineers are also the support team and are always happy to help, whether by jumping on a call or messaging in Teams. It's easy and straightforward to manage, thanks to this hands-off approach where it basically does everything itself.
What do you dislike about the product?
The only thing I can think of is there's a feature that only processes data in the US (ADE and the ability to automatically share emails with Sublime), whereas we need everything to be processed in the UK. It's just very key for us that everything's in the UK.
What problems is the product solving and how is that benefiting you?
I use Sublime Email Security Platform as a post email proxy against advanced phishing threats. It's able to identify AI-generated threats that traditional gateways and detection services can't detect.
Easy Setup and Flexible Customisation, Though a Few Rough Edges
What do you like best about the product?
- Easy setup
- Helpful customer success & customer support team
- Good amount of flexibility and customisation options due to the inherent transparency of the platform
What do you dislike about the product?
- Some rough edges (e.g. audit logs are not quite there yet ; sometimes the UI doesn't link to the appropriate place ; encoding issues ; replies to user reports)
- Slightly more false positive than competitors
- Delay on planned features
What problems is the product solving and how is that benefiting you?
Reducing the amount of phishing email that we receive as an organization to decrease the risk of a successful phishing attempt.
Easy Deployment with Excellent Out-of-the-Box Coverage
What do you like best about the product?
Easy to deploy, with excellent out-of-the-box coverage. It requires minimal configuration, and the Sublime team handles most of that after the deployment.
What do you dislike about the product?
It currently lacks outbound features. I understand these are on the roadmap, but they’re still missing as of now.
What problems is the product solving and how is that benefiting you?
It captures malicious emails that were missed by the email gateway. It’s also one of the very few products that offers complete UK datacentres for processing email data.
