OpenSearch Support by Accredited Support Provider

BigData Boutique provides end-to-end production support for OpenSearch, keeping search and analytics infrastructure robust, efficient, and scalable for Fortune 100 companies and midsize organizations alike. As an AWS OpenSearch Service Delivery Partner and Accredited Support Provider for OpenSearch, our team has more than a decade of field experience spanning early Elasticsearch, Open Distro, and modern OpenSearch — with technical depth that extends all the way to Apache Lucene itself.

The support program covers self-managed OpenSearch in any cloud or air-gapped environment, plus advisory and diagnostic support for Amazon OpenSearch Service. Services include 24/7 professional monitoring with rapid response, designated expert assignment, implementation and deployment, cluster upgrades and optimization, performance tuning and management, migration services, search relevance optimization, preventative maintenance, and deep troubleshooting and diagnostics.

Customers gain access to Pulse — our proprietary monitoring platform built after a decade of optimizing thousands of clusters — which delivers proactive cluster health monitoring, automated optimization recommendations, issue detection and alerting, and performance analytics that catch problems before they escalate.

The team is led by world-renowned CTO and OpenSearch Ambassador Itamar Syn-Hershko, with each member carefully scrutinized, selected, and trained to ensure consistent expertise and outcomes. The result: peak performance maintenance, security and efficiency automation, timely issue detection and resolution, and preventive support that reduces incidents — so engineering teams can focus on business priorities instead of cluster firefighting.

Learn more: OpenSearch Support by Accredited Support Provider .