Sold by: CDW
CDW Amazon Connect Advanced implementation services simplify the cloud migration for your organization. For businesses looking to support over 100 agents, this is a great package that provides our expertise and guidance with our workshops. CDW implementation services include the design, build, test and implementation of everything from flows, queues, FAQ chatbots, integration of Salesforce, ServiceNow, Zendesk, and third-party integrations (custom apps). Depending on where your business is in your journey to the cloud, CDW Amazon Connect services start from a proof of concept all the way to a full implementation.
Overview
As businesses start their journey, here are some questions that should be asked when migrating to the cloud for contact center.
- Is there a strategy for the cycle of improving the customer experience?
- Is there a roadmap to ensure you will be delivering the best customer experience for your customers and agents?
- What will be the impact the organization will experience when migrating?
- Is your organization ready to implement next-generation AI features and capabilities?
CDW has proven proficiencies leveraging contact center and AI solutions that allow organizations to realize their desired business outcomes, including increased customer satisfaction and the empowerment of human agents. CDW provides expertise and guidance to help ensure you are setting your business up for success. CDW’s Amazon Connect Advanced package is ideal for organizations with more than 100 agents. CDW's Amazon Connect Advanced implementation services package includes:
- 100-plus agents
- 40 call flows
- 80 queues
- 160 menu items
- 100% native call recordings
- Intelligent omni-channel routing
- Speech Analytics and quality management
- Agent workspace (standard, no views)
- Reports and agent/admin training
- Strategic Design Workshops
- SSO integration
- Integrations — Salesforce, ServiceNow or Zendesk
- FAQ chatbot
- Generative AI-Powered agent assist
- Third-party integration (custom app)
Highlights
- CDW’s Amazon Connect Advanced package is ideal for organizations with more than 100 agents.
- CDW is a strategic, Advanced Consulting and Amazon Connect Service Delivery Partner (SDP) with AWS. CDW and AWS share the same commitment for our customers. We align with AWS to deliver a secure, intelligent platform for digital business customers. CDW focuses on the following critical areas for customers, employee and customer experience, foundational security, reinventing the network, embracing a multi-cloud world, unlocking the power of data and integrating AI solutions
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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