Sold by: wisemelon
Deployed on AWS
Wisemelon is an AI-powered platform for omnichannel communication and business automation unifying WhatsApp, web, and email for growth-driven decisions.
Overview
Modern businesses struggle with fragmented customer communication, disconnected operational systems, and manual workflows across departments. Teams often rely on multiple disconnected tools for CRM, support, and marketing, leading to operational inefficiencies and poor customer experiences. Wisemelon addresses these challenges by providing a unified AI-powered software platform designed to centralize conversations and streamline end-to-end business operations.
The platform enables organizations to engage customers across channels such as WhatsApp, web chat, and email while automating both customer-facing and internal business processes through a single interface. By combining conversational AI with workflow orchestration, Wisemelon eliminates the need for fragmented systems, allowing teams to maintain high operational velocity and consistent brand engagement.
Core software capabilities include AI-powered conversation automation, omnichannel live chat, and automated lead qualification. Typical use cases involve customer support automation, healthcare patient engagement, and e-commerce support. Delivered as a secure SaaS solution, Wisemelon provides scalable automation infrastructure and operational intelligence for enterprises and growing businesses to improve efficiency and customer experience without manual intervention.
Highlights
- AI-powered omnichannel communication and engagement platform that unifies customer conversations across WhatsApp, web, email, and social platforms.
- Advanced business process orchestration with AI assistants and software integrations to automate internal workflows and operational tasks.
- Centralized customer engagement infrastructure featuring live chat, campaign management, real-time analytics, and automated knowledge bases.
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Wisemelon Base Plan | Includes 30 Users, 25 Depts, 30 KB Collections, 10 WhatsApp bots, etc. (Includes Setup) | $1,700.00 |
Wisemelon Credits (Prepaid) | Prepaid wallet for AI features. (Buyers select the exact dollar amount of credits they want to pre-purchase by adjusting the quantity). | $5.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional User | Per additional user above the included 30 | $5.00 |
Additional Department | Per additional department above the included 25 | $5.00 |
Additional KB Collection | Per additional KB Collection above the included 30 | $10.00 |
Additional Document Upload | Per additional Doc Upload above the included 100 | $5.00 |
Additional WiseLens | Per additional WiseLens above the included 50 | $2.00 |
Additional WhatsApp Bot | Per additional WhatsApp Bot above the included 10 | $10.00 |
Additional Instagram Bot | Per additional Instagram Bot | $10.00 |
Additional Web Widget | Per additional Web Widget above the included 5 | $10.00 |
Additional Timer Trigger | Per additional Timer Trigger above the included 20 | $5.00 |
Additional App Store App | Per additional App Store App | $5.00 |
Dimensions summary
You start with the Wisemelon Base Plan, which bundles a set of included quantities: 30 users, 25 departments, 30 KB Collections, 100 document uploads, 50 WiseLens, 10 WhatsApp bots, 5 web widgets, 20 timer triggers, and 50 customer groups, plus setup. Each add-on dimension lets you buy more of one resource above its included amount, priced per unit. Instagram bots and App Store apps are billed per unit with no included allotment. Separately, Wisemelon Credits are a prepaid wallet for AI features; you set the dollar amount to pre-purchase by adjusting the quantity.
Top-of-mind questions for buyers
Credits are a prepaid wallet for AI features. You consume them as you use chargeable AI activities, and rates vary by activity. Add-on dimensions instead buy fixed resource capacity, like extra users or bots, above the Base Plan's included amounts. Messaging and third-party fees may be separate from credit usage.
Each add-on dimension bills per individual instance of that resource. One WhatsApp Bot is a single bot connected to a WhatsApp account; one Web Widget is one chat widget on your site. You pay per unit only above each resource's included Base Plan amount.
The Base Plan includes 30 users and 25 departments. If you need more, you buy the matching add-on dimension priced per unit for each count above the included amount. Each resource type has its own separate add-on, so you add only the resources you exceed.
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Vendor refund policy
All fees are non-refundable. We do not provide refunds or credits for partial subscription periods or unused services. All sales are final.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Wisemelon provides technical support via email and an online help center to assist with platform configuration and recruitment workflow optimization. Contact via email at hello@wisemelon.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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