Traditional chatbots rely on heavily structured conversations, pre-planned outcomes, and lack the breadth of knowledge to answer new or emerging topics.

Answer and Act: Gen AI-Powered Chatbot converses using AWS Generative AI, and can determine fallbacks that include API calls, invoking other system integrations, and retrieving from existing knowledge bases.

This is an evolution of traditional chatbots by reducing the need for extensive pre-planned topics or flows, and offering significantly more adaptability by enabling conversations against data the LLM has access to. It consolidates technology stacks by bringing them together under a single autonomous chatbot.

Our Answer and Act: Gen AI-Powered Chatbot leverages AWS Generative AI services to provide customer-facing responses based on knowledge bases and chains this together with the ability to passively capture important data that then is used to dynamically fill required parameters in forms being completed, or requests to other systems' API's.