EMMA®AI Compliance

evocenta EMMAAI is a powerful AI assistant designed to automate communication and service processes for businesses and public administration while ensuring full legal compliance and data security. It delivers hallucination-free, reliable responses across multiple channels, helping organizations handle high volumes of routine inquiries efficiently and accurately.

Ideal for customer service teams, IT support desks, and government agencies, EMMAAI enhances productivity by freeing employees from repetitive tasks and providing 24/7 support via phone, chat, email, SMS, ticket systems, or avatar interfaces. Its intelligent routing and context-based processing ensure complex issues reach the right departments seamlessly.

Key features include:

• Hallucination-free AI answers guaranteed by innovative IHP technology

• Multi-channel conversational AI supporting oral and written communication

• Automatic recognition and qualification of routine requests with ticket creation

• EMMAAI Knowledge to centralize and share company information securely

• EMMAAI Analytics to extract actionable insights from company data

• Operation exclusively on German servers with optional sovereign cloud deployment

• Full compliance with GDPR, EU AI Act, and German data protection laws

• ISO 9001:2015 and ISO 27001 certified for quality and information security

By implementing EMMA AI, organizations reduce operational costs, prevent knowledge loss, and improve employee satisfaction through workload reduction. Its scalable architecture supports hundreds of simultaneous inquiries, making it a flexible solution for diverse sectors.

evocenta provides end-to-end support from consulting to digital integration, ensuring a smooth deployment tailored to your needs. EMMAAI is the trusted choice for organizations prioritizing legal compliance, data privacy, and high-quality AI-driven communication automation.