Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

    Listing Thumbnail

    Totogi Professional Services

     Info
    Sold by: Totogi 
    Success in telco – at every level – relies on your ability to leverage cloud, software as a service and data analysis, and ultimately to innovate better and faster than your competitors. Totogi’s professional services team combines subject matter expertise with a deep understanding of the Totogi Charging System. With strategic advice and rigorous project management, our consultants accelerate delivery of your most important projects to monetize your network infrastructure. We cover every stage of your journey, from working out the requirements to implementing and testing, to supporting your operational charging system.
    Listing Thumbnail

    Totogi Professional Services

     Info
    Sold by: Totogi 

    Overview

    Totogi's team of telco industry experts deliver best-in-class services to ensure you get the maximum benefit from your Totogi Charging System. Engagements encompass all stages of the journey to the cloud from:

    1. leading the implementation;
    2. designing subscriber offers;
    3. provisioning and connecting our charger to the customer's core network;
    4. training for marketing and technical teams;
    5. delivering best practice advice for integrating existing systems through APIs;
    6. and providing premium support once the customer has gone live.

    A complete end-to-end capability that implements the Totogi Charging System with quality and pace unrivaled in the industry.

    Highlights

    • Covers all Totogi professional and consulting services.
    • Access deep product and industry knowledge for a successful integration of the Totogi Charging System into your core network.
    • Train both your business and technical users to maximise the benefits of our tools and APIs.

    Details

    Sold by

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Overview

    Totogi Support will assist eligible customers and partners, who have attended our product training, with resolving issues related to the core product and features in our Generally Available releases. This includes but is not limited to bugs, documentation, and guidance where available information is incomplete or unclear.

    • Standard support is included in the base price with clearly defined severity levels.
    • Gold and Platinum service level plans are available (at an additional cost) for the highest availability production environment.
    • 24x7 access to the Customer Support portal.
    • Tools and diagnostic programs are available to expedite and facilitate issue analysis and data gathering.
    • Customer assigned severity level (Severity 1 only available for Platinum and Prime support customers).

    The following are out of scope for support

    • Implementation assistance
    • Any API usage where the customer has developed bespoke interfaces in other platforms
    • Issues relating to third-party products
    • Issues not covered by a specific license agreement
    • Solution design related guidance/statements

    Web Portal

    • 24 x 7 Web Portal: https://support.totogi.com/ 
    • Available for customers and partners
    • Feedback loop for design, content & workflow
    • Notifications of important updates

    Documentation

    Support Team Email - Support@totogi.com 

    Software associated with this service