Totogi Professional Services
By:
Totogi
Success in telco – at every level – relies on your ability to leverage cloud, software as a service and data analysis, and ultimately to innovate better and faster than your competitors. Totogi’s professional services team combines subject matter expertise with a deep understanding of the Totogi Charging System. With strategic advice and rigorous project management, our consultants accelerate delivery of your most important projects to monetize your network infrastructure. We cover every stage of your journey, from working out the requirements to implementing and testing, to supporting your operational charging system.
Overview
Totogi's team of telco industry experts deliver best-in-class services to ensure you get the maximum benefit from your Totogi Charging System. Engagements encompass all stages of the journey to the cloud from:
- leading the implementation;
- designing subscriber offers;
- provisioning and connecting our charger to the customer's core network;
- training for marketing and technical teams;
- delivering best practice advice for integrating existing systems through APIs;
- and providing premium support once the customer has gone live.
A complete end-to-end capability that implements the Totogi Charging System with quality and pace unrivaled in the industry.
| Sold by | Totogi |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Overview
Totogi Support will assist eligible customers and partners, who have attended our product training, with resolving issues related to the core product and features in our Generally Available releases. This includes but is not limited to bugs, documentation, and guidance where available information is incomplete or unclear.
- Standard support is included in the base price with clearly defined severity levels.
- Gold and Platinum service level plans are available (at an additional cost) for the highest availability production environment.
- 24x7 access to the Customer Support portal.
- Tools and diagnostic programs are available to expedite and facilitate issue analysis and data gathering.
- Customer assigned severity level (Severity 1 only available for Platinum and Prime support customers).
The following are out of scope for support
- Implementation assistance
- Any API usage where the customer has developed bespoke interfaces in other platforms
- Issues relating to third-party products
- Issues not covered by a specific license agreement
- Solution design related guidance/statements
Web Portal
- 24 x 7 Web Portal: https://support.totogi.com/
- Available for customers and partners
- Feedback loop for design, content & workflow
- Notifications of important updates
Documentation
- Core platform documentation available via https://support.ccab.totogi.com/hc/en-us
- API documentation via https://docs.api.totogi.com/index.html#introduction
Support Team Email - Support@totogi.com