Sold by: TrustElevate
TrustElevate provides a unified eKYC and identity orchestration platform that enables financial institutions, digital services and online businesses to verify individuals of all ages, including under-18s and their legal guardians. The platform offers document verification, liveness checks and authoritative non-document data sources through a single integration. Built for regulated environments, TrustElevate reduces onboarding friction, improves compliance and accelerates customer acquisition.
Overview
TrustElevate is an identity orchestration and eKYC platform designed for regulated sectors such as banking, fintech, social media, gaming and online retail. Identity verification is fragmented across providers and jurisdictions, creating operational complexity and regulatory risk. TrustElevate centralizes identity flows into a single integration, delivering global access to document checks, liveness detection, authoritative records and advanced non-document verification. This improves onboarding speed, reduces integration overhead and ensures consistent compliance across markets.
A key advantage of TrustElevate is its ability to verify children ages and validate parent or guardian relationships. With increasing regulatory requirements for online safety, age-gating and parental consent, businesses need accurate and auditable verification processes. TrustElevate is the only platform capable of verifying under-18 identities and their legal guardians through compliant, privacy-preserving methods aligned with regional standards.
Built by experts with deep regulatory credentials and close ties to standards bodies, the platform enables organizations to confidently operate across jurisdictions while reducing risk and operational burden. TrustElevate supports growth by lowering onboarding dropout, simplifying compliance workloads and delivering a secure, age-aware identity layer through a single trusted gateway.
Highlights
- nified eKYC and identity orchestration platform with a single integration for global verification. Supports document checks, liveness and authoritative data sources. Only solution that verifies under-18 identities and parent or guardian relationships. Reduces onboarding friction for banks, fintechs and digital platforms while ensuring strong compliance.
Details
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
eKYC Starter (Monthly) | Adult identity verification. min to 10,000 verifications per month. Email support. | $2,000.00 |
Dimensions summary
This listing offers one plan: eKYC Starter (Monthly). You are billed under a contract, and pricing is based on the number of adult identity verifications you run each month. The plan covers a range from a minimum up to 10,000 verifications per month, so your cost scales with verification volume within that band. Email support is included. Because only this single option is available, there are no separate tiers or instance sizes to compare — you commit to the monthly verification-based structure described in the pricing table.
Top-of-mind questions for buyers
One verification is a single adult identity check. TrustElevate confirms identity and address against authoritative government and commercial data sources, with no document upload needed. Each check you run counts as one verification toward your monthly total, up to 10,000 per month.
Your cost scales with the number of adult verifications you run each month. The plan spans a minimum up to 10,000 verifications monthly. As your volume rises within that band, your charges rise accordingly. This is a contract-based structure billed on a monthly cycle.
This plan covers adult identity verification only. It checks identity and address against authoritative data sources for KYC and AML needs. Child, youth, or parental responsibility verification and AI agent authorisation described on the vendor site are not part of this dimension. Support is provided by email.
www.trustelevate.com
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Vendor refund policy
Contracts are sold with upfront payment for a fixed entitlement. Refund requests must be submitted via AWS Support within 48 hours of purchase. After that, contracts are non-refundable and unused entitlements do not carry over. Exceptions may apply for material service unavailability, subject to the applicable Master Service Agreement. Auto-renewal is opt-in and may be cancelled at any time. Contact support@trustelevate.com .
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
TrustElevate provides B2B technical support for all AWS Marketplace subscribers through multiple channels. Primary support channels:
Email: support@trustelevate.com (general technical support, integration, billing) Dedicated customer Slack: TrustElevate-Customer-Support (access provisioned via Slack Connect on subscription activation)
Specialist channels:
Privacy and data protection enquiries: privacy@trustelevate.com Architecture and application support: dennis@trustelevate.com
Standard support hours: Monday to Friday, 09:00 to 18:00 UK time, excluding UK public holidays. Response time targets:
Critical (production API outage): within 2 business hours High (degraded service, integration blocker): within 4 business hours Standard (configuration, documentation, billing): within 1 business day
Support scope: API integration, authentication and credential management, eKYC verification flow troubleshooting, sandbox and production environment access, billing and subscription queries, and product documentation. Enterprise customers on annual contracts receive priority routing and a named technical contact.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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