Sold by: Global Technology Solutions Inc.
Unlock the potential of your Amazon Connect experience with our Silver T-shirt Size Options offering. Tailored for those seeking a streamlined yet impactful solution, our Silver Tier includes essential features to enhance your customer experience. Benefit from optimized call routing, interactive voice response setup, and basic real-time analytics to make data-driven decisions. Experience the next level of customer engagement with our Silver Tier package.
Overview
Our award winning Silver Tier TShirt Size Options gets you up and running quickly and includes.
Project Management
- Contact center assessment
- Design & Development
- Acceptance Testing, Training & Knowledge Transfer
- Production rollout and launch support
- Project management
Technical Deliverable
- One (1) Amazon Connect Instance in the region of your choice
- SSO Configuration (SAMLv2, AWS SSO, Azure SSO, Okta and Default)
- One (1) CRM Integration (Salesforce, ServiceNow, Zendesk, Dynamics 365)
- One (1) Language
- Two (2) Lambda functions (e.g., data dip for customer data, Task lookup etc.)
- Three (3) call flows (based on customer’s documented flows) including three (3) basic queues
- Up to fifty (50) agents
- Call recording setup
- Encryption
- S3 Configuration (initial and retention)
- Real-time contact center metrics (native connect) configuration
- Real-time agent metrics configuration
- Historical contact center and agent metrics
Consulting This package also includes Consulting around Self-service and call deflection strategy with the use of bots and digital channels.
Highlights
- Time to market: Our cloud contact center deployment services enhance customer experience and provides a quicker time to market.
- Advanced AI: Native AI/ML improve customer insights and engagement and increase operational efficiency.
- Speech enabled IVR, Call recording, transcription and much more.
Details
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
WHAT'S INCLUDED? We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.
Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.
Best Practice Recommendations Get best practices recommendations proactively on your contact center application.
Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.
Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.
Contact us at: hello@globo-tek.com 855.245.6285